Retail Customer Service, IKEA

Retail Customer Service

IKEA

Location:
United States, Norfolk

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.24 - 24.58 USD / Hour

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Job Description:

Join our team at IKEA and contribute to creating a better everyday life. The Retail Customer Service role involves ensuring accurate transactions, solving customer problems, building loyalty, and providing smooth returns and exchange experiences. You will need to build emotional connections through empathetic interactions and offer services to customers during various phases of their journey. This is a part-time hourly role working 20-34 hours per week in a retail environment.

Job Responsibility:

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

Requirements:

1 year sales or customer service experience preferred
High School Diploma or equivalent
open availability Monday through Sunday

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
August 03, 2025

Employment Type:

Parttime

Work Type:

On-site work

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