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A job at IKEA involves delighting customers, contributing to a better everyday life, and working in an inclusive environment with many responsibilities and benefits.
Job Responsibility:
Creates a positive customer experience by ensuring accurate transactions and/or orders
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey
Builds emotional connections through meaningful and empathetic interactions
Provides customers with a simple and efficient handout experience and sells services during handover
Provides a smooth returns and exchange experience, collecting high-quality data for follow-up
Requirements:
1 year sales or customer service experience preferred