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Retail Assistant Manager

https://www.tui.com Logo

TUI

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Location:
United Kingdom , Newtownards

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Category:
-

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Contract Type:
Employment contract

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Salary:

13.30 GBP / Hour

Job Description:

As a Retail Assistant Manager at TUI in the Newtownards store, you will lead, inspire, coach and develop a team to deliver exceptional customer service and drive sales. You’ll create unforgettable holiday experiences for customers and benefit from a supportive culture, career development opportunities, and access to various perks and benefits.

Job Responsibility:

  • Lead by example and role model company values to inspire your team and deliver excellent customer service
  • Guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
  • Assist with developing the team to be proactive and actively investigate and resolve every question or complaint
  • Step in and take ownership if things don’t go quite right
  • Work with a variety of systems to enhance customer digital journey
  • Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
  • Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.

Requirements:

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator with a strong drive to achieve goals and sales targets
  • Skilled at balancing multiple tasks and confident to stay motivated when challenges arise
  • Flexible to embrace change and adapt easily to new ways of working
  • Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
  • An organised individual who takes pride in their work and able to communicate effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.
What we offer:
  • Basic salary starting at £13.30 per hour
  • Be rewarded for exceeding your targets with our commission scheme
  • Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Benefit from Health and Wellbeing programs across Financial, Health, Social, Community and Career areas
  • Investment in your development and career progression
  • Pension scheme
  • Life assurance.

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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