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The Restaurant General Manager will assist in leading the F&B operations for Marina restaurant, Harborside. The concept for this restaurant is Italian steakhouse-inspired cuisine served in a relaxed yet refined ambiance, where guests can savor exquisite flavors amidst stunning views of the Yacht Harbor Marina. This restaurant is a dinner option for South Seas guests and owners and also provides Yacht Happy Hour to include bar service and apps. The location hosts outdoor seating with a with a firepit. This opportunity requires efficient operation and the ability to ensure that guests' expectations for quality product as well as execution of service standards are met. The position oversees the development and implementation of departmental strategies and ensures implementation of service strategy and brand initiatives. The Harborside General Manager partner with the Area Restaurant Manager/Director of Food and Beverage, on planning, the long-term outlook, innovative offerings, and P&L analysis. The Harborside General Manager will report directly to the Area Restaurant Manager. The Harborside General Manager (FOH) will work closely with culinary leaders (BOH) to have an approximate team of 15 – 20 employees dependent on season. This position may ultimately assist with other areas as we continue to reopen the resort such as Food Trucks, The Clutch, and Banquets/Catering events when/if applicable.
Job Responsibility:
Provide leadership and support for all outlets working directly with Managers and Supervisors
Assists with the activities of the F&B Department to maintain and improve productivity, food quality, service, creativity and merchandising to increase volume, sales, and profit
Enforces policies with management and schedules for the operation of all restaurants and bars to achieve a productive and profitable result
Achieve predetermined profit and productivity objectives and desired standards in food, service, sanitation, creativity, and merchandising and promotion ideas
Coordinate testing and experimental projects to upgrade products and procedures
Reviews and evaluates daily the guest satisfaction and experience
Review prices, sources of supply, food and beverage sales trends and inventories. Monitors and controls food, beverage labor and other related costs. Establish purchasing and receiving procedures in conjunction with the Purchasing Department
Responsible for upholding of food & beverage concepts
Assist in development of yearly budget
Develop monthly and weekly forecast
Monitor payroll of department
Lead daily staff stand up meetings
Attend the bi-weekly management meeting
Develop and revise SOPs for the department, as needed
Review and approve departmental PAFs
Ensure all training and certifications are up to date
Monitor and achieve all FLHSS standards are met and timely
Ensure property policies are administered fairly and consistently
disciplinary procedures and documentation are completed according to company SOPs
Conducting annual performance appraisals with direct reports
Communicates and executes departmental and property emergency procedures
Recruiting for food & beverage team members
Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance
Employees receive on-going training to understand guest expectations
Requirements:
Must possess 3+ years management experience in the food and beverage division of hotel and/or resort
3+ years of experience hiring and developing talent
Excellent communication skills with fluency in English required
Must possess a High School Diploma or equivalent, some college preferred
Must be proficient in POS systems, Inventory Management Systems and Microsoft Office
Must have a valid driver’s license
Alcohol Awareness Certification (must comply with State regulations)
Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL
Food Handlers Certification (must comply with State regulations)
Strong organizational management and analytical skills
Innovative thinker that will challenge business processes and concepts to drive results
Clear, concise written and verbal communication skills
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful high-pressure situations
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
Must maintain composure and objectivity while under pressure
Must be able to work in a fast paced, deadline driven environment
Must be able to stand/walk for prolonged periods of time
Must be able to lift, up to 40 pounds
Must be able work in different types of weather sometimes extreme, including high temperatures and humidity
Flexible schedule: days and times may vary based on need including weekends and/or holidays