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Resource Planning Co-ordinator

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Virgin Atlantic

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Location:
United Kingdom , Hounslow

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Resource Planning Co-ordinator (Airports & Clubhouses), you’ll play a vital role in ensuring our frontline airport and Clubhouse teams are in the right place, at the right time, with the right skills. Covering a wide range of UK and international airports and Clubhouse locations, you’ll focus on day-to-day rostering, operational coverage, and colleague experience. You’ll work closely with operational leaders to review peaks and troughs in demand, flex staffing levels accordingly, and adapt approaches to overtime sign-up to minimise cost while maintaining excellent service. This role is all about practical planning, collaboration, and making things work smoothly for our people and our customers.

Job Responsibility:

  • Build, publish, and maintain accurate rosters that ensure effective operational coverage across airports and Clubhouses
  • Monitor daily and weekly staffing levels, identifying risks and taking proactive action to protect service delivery
  • Review peak and trough operational periods and flex staffing models to meet demand efficiently
  • Adapt and manage overtime sign-up approaches to balance cost control with colleague fairness and engagement
  • Co-ordinate annual leave releases and management for a workforce of 600+ colleagues, ensuring transparency and equity
  • Work closely with operational teams to resolve short-term resourcing challenges and implement agreed contingency actions
  • Provide excellent customer service to colleagues, acting as a first point of contact for roster queries and changes
  • Troubleshoot and support colleagues with technical issues relating to their personalised rostering app
  • Ensure agreed rules, policies, and local agreements are consistently applied within rosters
  • Track staffing coverage and highlight trends, risks, and opportunities for improvement
  • Support continuous improvement in rostering processes, tools, and ways of working
  • Identify recurring patterns, seasonal trends, and constraints within rosters, feeding insight into future planning and decision-making
  • Support the testing and refinement of new rostering approaches, rules, or system enhancements
  • Contribute to reviews of planning assumptions, overtime usage, and leave strategies to improve efficiency and colleague experience over time
  • Build knowledge of longer-term planning processes, working alongside the wider planning team to support future capability development

Requirements:

  • Experience in rostering, scheduling, or resource coordination in a large, operational environment
  • Comfortable managing complexity across multiple locations and teams
  • Communicates clearly and confidently, with a friendly and supportive style
  • Takes pride in delivering great service to colleagues as well as stakeholders
  • Confident using workforce or rostering systems and supporting others with system-related queries
  • Can balance operational needs, cost awareness, and colleague wellbeing
  • Works well under pressure and adapts quickly when plans change
  • Proficient in Excel, with confidence using spreadsheets to manage rosters, data, and reporting

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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