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We are looking for an experienced Resource Manager for our capacity planning and resourcing practice across our teams. This role is critical for ensuring efficient resource allocation and capacity management while accommodating a dynamic agency landscape and supporting our business growth. In this role, you will be responsible for the effective utilization of our billable team members within in our Americas markets - ensuring that our casting practices uplevel the potential of our people, that we operate nimbly and flex at pace with client needs, and that we have appropriate billable headcount to achieve our business goals. This means vigilant balancing of the supply and demand of our most important asset, our people. You will be an expert matchmaker - understanding project needs, the team’s skills (aptitudes and appetite), and how to curate the best team for the best work possible. As a Resource Manager, you will proactively partner with the Commercial team to evaluate our new business pipeline to plan for future resourcing needs and optimize our utilization and bench capacity within the team.
Job Responsibility:
Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization
Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment
Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements
Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them
Cross-Functional Collaboration: Work closely with various departments to ensure alignment between Capacity Planning (Resource Management) and client satisfaction
Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources
Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios
Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting
Requirements:
Fluency in English and excellent communication skills (both written and verbal)
Background in resource management, traffic management, or capacity project management in an agency setting
Minimum of 4 years in a resource management role
Strong understanding on how projects are delivered and staffed to meet client expectations, on time and on budget
Proficiency in resource management software and tools
Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools
Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments
Strategic thinking and problem-solving abilities
Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude
Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
Team-oriented mindset with a focus on collaboration
Ability to work in a fast-paced, dynamic environment
What we offer:
A fully equipped office to spend some time together with refreshments provided all week
Premium healthcare through OSDE for the employee and their immediate family members
NUBI prepaid card with a monthly allowance for grocery purchases
Monthly reimbursements for Wi-Fi/electricity expenses
Monthly reimbursements for training/English classes
100% covered “Plant Total” membership at Sportclub