Resolution Specialist Job at Vodafone (Tirane)

Tax Resolution Specialist

We are seeking a highly skilled and experienced Tax Resolution Specialist to joi...

Location

United States , Gaithersburg

Salary:

60000.00 - 120000.00 USD / Year

Lanigan Ryan

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or related field
Minimum of 5 years of relevant experience in tax resolution or controversy
Knowledge of the IRS collection process and common tax issues faced by individuals and businesses
Familiarity with IRS e-Services and other relevant online tax systems
Excellent communication and negotiation skills

Job Responsibility

Review and respond to IRS and state tax notices
Develop strategies for resolving tax disputes, including negotiating payment plans, offers in compromise, and penalty abatements
Conduct in-depth research using resources such as IRS publications, tax code, and court rulings
Analyze and interpret complex tax laws and regulations
Represent clients during tax audits and appeals
Collaborate with other team members to ensure comprehensive client service
Complete interest or penalty calculations
Maintain a strong knowledge of federal and state tax laws and regulations

What we offer

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Long-term disability insurance
Paid time off
Parental leave
Professional development assistance

Fulltime

Dispute Resolution Specialist

Join a movement in which everyone can win. We started a movement in which everyo...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA)
Proven background in Customer Service, Complaints Handling and Dispute Resolution
Proven experience in conflict resolution and strong problem solving abilities
A Customer-focused approach and someone who enjoys critical thinking
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.
A passion for Afterpay!

Job Responsibility

Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.
Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints
Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups
Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
Analyse complaint data, report on trends to the business, and make recommendations to improve processes.
Manage multiple dispute cases simultaneously and in an efficient manner
Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Disputes/Chargeback Resolution Specialist

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help s...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Lead the end-to-end resolution of complex disputes, including representments, pre-arbitrations, and arbitration submissions, while ensuring full compliance with regulatory requirements and card-scheme rules
Serve as the primary subject matter expert and escalation point for high-risk, sensitive, or unresolved cases requiring advanced judgment and expertise
Conduct deep investigative analysis of transactions, fraud patterns, merchant behaviors, and systemic dispute drivers to strengthen fraud prevention and operational controls
Partner cross-functionally with Product, Engineering, Risk, and Customer Support teams to enhance workflows, improve dispute accuracy, and elevate the customer journey
Support leadership by contributing to process documentation, operational playbooks, and performance metrics that drive quality, consistency, and efficiency, and may also involve providing mentorship and training to junior dispute officers
Develop or support training materials for front-line customer service teams to ensure proper dispute intake and clear, accurate guidance for cardholders
Handle escalated verbal and written cardholder complaints, offering clear, transparent, and compliant explanations of the dispute process, regulatory requirements, and outcomes

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Family Solicitor

An award-winning legal practice based in London is seeking an experienced Family...

Location

United Kingdom , London

Salary:

55000.00 - 70000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

At least 3 years’ post-qualification experience with strong exposure to child abduction and/or modern family law, including surrogacy and parental orders
Experience with the Hague Convention, wardship, and international jurisdictional issues
Membership of specialist panels such as Resolution or the Law Society Children Panel would be advantageous
Excellent communication and analytical skills
Ability to manage complex, sensitive cases independently

Job Responsibility

Manage your own caseload of intricate family law matters, particularly those involving cross-border child abduction and modern family structures
Represent parents, carers, and guardians, often in urgent or high-conflict situations
Provide strategic legal advice throughout proceedings
Work closely with colleagues at all levels
Contribute to legal developments within the practice
Ensure the highest standards of client care
Play a part in influencing future legal practice in evolving areas

What we offer

Competitive salary
Permanent role within a leading London-based legal team
High-quality and high-profile casework
Excellent career development and progression support
Inclusive, forward-thinking working culture

Fulltime

Customer Resolution Specialist

Provide reliable world class customer support and handling of aircraft spare par...

Location

China , Beijing Area

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Proactive, customer oriented attitude and working style for internal stakeholders and customers
Proactively take initiatives to ensure customer satisfaction
Ability to understand your customers to develop and propose creative solutions to issues
Self-starter and able to work without constant direction while administering your customer portfolio
Attention to detail
Ability and willingness to work in a fast-paced environment
Ability to and willingness to work under pressure
Good dispute resolution skills
Service minded, structured, flexible and cooperative
Superior communication skills

Job Responsibility

Participate in and contribute to a high performing Customer Resolution ServicesTeam
Participate in and contribute to a high performing cross functional Customer Account Support Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
Maintenance of customer records
Support organisation in securing on-time material delivery to meet customer expectations
Positively participate in the promotion of cross and up-selling strategies towards growth accounts
Train and Support our customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal)
Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective

Fulltime

Customer Resolution Specialist

You will join the Customer Resolution Services Team in United Arab Emirates in D...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old
Have fulfilled military obligations for their country, if any
Educated to degree level (or equivalent) in Business, Supply Chain, Aviation Management, or a related discipline
Proven experience in customer service, account management, or supply chain logistics, preferably within the aerospace industry
Strong capability in stakeholder management and handling complex customer queries
Ability to work proactively in a high-performing, cross-functional team environment
Strong organizational skills with a focus on "Open Order Book" health and First Qualified Response Time
Analytical mindset to identify and propose solutions for process improvements
Proactive, customer oriented attitude and working style for internal stakeholders and customers
Ability to understand your customers to develop and propose creative solutions to issues

Job Responsibility

Provide reliable world class customer support and handling of aircraft spare parts requirements in accordance with SATAIR’s values, processes, goals, and strategies
Hear customer voice and drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
Continuous contribution to greater efficiency related to this position
Participate in and contribute to a high performing Customer Resolution Services Team
Participate in and contribute to a high performing cross functional Customer Account Support Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
Maintenance of customer records
Support organisation in securing on-time material delivery to meet customer expectations

Fulltime

Customer Service Case Manager

At Percepta, we deliver award-winning services for every stage of the automotive...

Location

United States , Houston

Salary:

19.50 USD / Hour

TTEC

Expiration Date

Until further notice

Requirements

High school diploma required
Associate or bachelor’s degree preferred
Two (2) years of experience in a Customer Relations Contact Center or hospitality industry
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
High level of trust and integrity
Strong verbal and written communication skills
Detailed listening skills
Strong customer service, interpersonal, and relationship-building skills
Time management and the ability to prioritize projects and customer needs

Job Responsibility

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution
Act as a resource for all product knowledge and service support
Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails
Exhibit strong follow-up and organizational skills in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting all customer interactions

What we offer

Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

Fulltime

Claims Resolution Representative III

The Claims Resolution Representative III is responsible for working across the p...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate degree and 2 years of related relevant experience
or equivalent combination of education and/or experience
Excellent problem-solving skills
Excellent communication skills
Excellent customer service skills

Job Responsibility

Follows department policies and procedures and maintains and exercises comprehensive knowledge of insurance company billing requirements and regulations to research and resolve unpaid accounts receivable
Follows up on multi-faceted denials through review of remittances (EOBs), insurance correspondence, rejections
Research claims, identify problems, and take appropriate action to assure claim resolution
Responds to all billing-related inquiries from colleagues, departments, patients, and payors in a timely and professional manner
Communicates any missing/incomplete information to providers and department administrative support staff to ensure accurate billing
Communicates with insurance representatives through telephone calls, payer website, and written communication to ensure accurate processing of claims
Collaborate with appropriate departments to generate a detailed rational for appeals and grievances to the insurance companies
Keeps management informed of changes in billing requirements and rejection or denial codes as they pertain to claim processing and coding
Escalates system issues preventing claims submission and follow-up for review and resolution
Collaborates with Claim Edit Specialists and Patient Medical Billing Specialists assigned to pre claim WQ’s to identify opportunities for improvement in clean claims rate

Fulltime

Resolution Specialist

Vodafone

Location:
Albania , Tirane

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 21, 2026

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Location:Albania , Tirane

Category:Customer Service

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 21, 2026

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