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This job involves providing technical and operational support for networking products as part of an Advanced Services team. The role is highly technical and focuses on post-sales support for networking products. Key responsibilities include network design, technical workshops, experimenting with new tools and features, testing software patches, and assisting with customer network improvements.
Job Responsibility:
Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures
Help design a network that is available and sustainable
Hold network information gathering workshops to understand the existing network design and technical requirements of new network designs
Carry out testing of new tools, features, and functionality in a laboratory environment
Help develop plans to implement and verify network operations
Test patches and fixes to operating software in the test network and live network
Hold technology workshops with the customer to discuss equipment and network problems
Provide case status updates, including reasons for problems and solutions
Support design and planning of Juniper MX, PTX, QFX, EX series, and associated solutions
Support defining best practice policies for networking products
Peer with other Resident Engineers to share lessons learned and minimize risks during network upgrades
Develop secondary skills in other network products.
Requirements:
Strong interpersonal skills
Demonstrated ability to communicate project status and identify risk
The ability to work independently and to function in a team environment
Strong customer interface and presentation skills
Demonstrated ability to manage multiple projects and work calmly under pressure
Trend analysis to help deliver more efficient solutions to the customer network
An understanding of the protocols surrounding IP service provider networks, including IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
Routing protocol operation, migration, and scaling mechanisms
Routing policies at BGP peering points
VPNs and the associated tunneling technologies (MPLS, EVPN, L3VPN, VPLS)
JUNOS CLI experience across MX, QFX, EX series
Understanding of BGP and route reflector topologies
Scripting skills (Slax, Python)
Database experience a plus
2+ years of related experience
BS (or equivalent experience)
Broad networking product and protocol knowledge and expertise.
Nice to have:
Cloud architecture experience
Cross-domain knowledge
Design thinking
Development fundamentals
DevOps
Distributed computing
Microservices fluency
Full stack development
Security-first mindset
User experience (UX).
What we offer:
Comprehensive suite of benefits for physical, financial and emotional well-being
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