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This is a highly technical role providing post-sales on-site support for Juniper Networks products. It involves working directly with customer engineering teams, managing complex network environments, and ensuring operational excellence through troubleshooting and analysis.
Job Responsibility:
Develop and maintain expertise on deployed products
provide technical knowledge on complex problems
assess and document network configuration and user requirements
participate in project meetings to report status, issues, and risks
ensure effective troubleshooting and operation of technologies and protocols
communicate case status updates and deliver root cause analysis
support informal and formal technology training.
Requirements:
Senior Network Engineering Design/Architecture, Operational, and Support experience in Data Center network environments
expertise in Juniper products (QFX, EX, Apstra, Junos)
deep understanding of Data Center network technologies (Layer 2 switching, EVPN, Layer 2 and Layer 3 Multicast, OSPF, BGP, GRE, VXLAN)
experience with Automation Frameworks and DevOps Concepts (Kubernetes, Ansible, Python) is a plus
technical knowledge and analysis for complex problems
strong interpersonal, communication, and relationship management skills
ability to manage multiple projects and work under pressure
expertise in customer engineering collaboration and root cause analysis
Bachelor’s Degree in Computer Science, Engineering, or equivalent work experience
certifications such as JNCIS, JNCIP, JNCIE, CCNP, CCIE are a plus.
Nice to have:
Experience with Automation Frameworks, DevOps Concepts, and Programming Languages such as Kubernetes, Ansible, Python
certifications like JNCIS, JNCIP, JNCIE, CCNP, CCIE
Cloud Architectures, Full Stack Development, Security-First Mindset, User Experience (UX).
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