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Resident Engineer

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Hewlett Packard Enterprise

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Location:
Ireland , Dublin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Resident Engineer role focused on managing onsite delivery of software services, providing pre-sales, post-sales and service delivery support, installation and configuration for customer environments. Solves business systems, networking and applications problems for standard industry servers and complex clustered environments.

Job Responsibility:

  • Apply deep technical background to operate critical technology areas
  • Integrate technical knowledge and business understanding to create customer solutions
  • Mentor/consult with team members, customers, and vendors
  • Act as consultant in service delivery business
  • Resolve technical and business incidents
  • Deliver strategic account support
  • Develop and grow customer account relationships
  • Act as trusted advisor
  • Design and deliver support solutions
  • Create and deliver Value Based Delivery account plans
  • Lead Customer Expectation management
  • Provide inputs to operational methods and programs

Requirements:

  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 6-8 years working experience in related fields
  • In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
  • Thorough knowledge of company products and services offerings
  • Business, technical, or functional knowledge at the mastery level
  • Experienced knowledge of change management process and tools in complex environment
  • Advanced skills in project management, communication, analysis, and presentation
  • Mission Critical and ITIL certifications

Nice to have:

  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Change Management
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Customer Experience
  • Customer Feedback
  • Customer Lifetime Value
  • Customer Relationship Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Infrastructure as a Service
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
September 04, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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