Resident Associate

• Ensure full knowledge of apartment and communal area systems and operation
• Assist the Events team when needed, to set up and present customer social events & activities
• Work closely with 3rd party suppliers/ in-house departments
• Work closely with the Defects Resolution Team
• Delivering great customer service while adapting to customer/resident feedback
• Drive and promote ancillary revenue in line with Quintain Living Targets
• Network and regularly interact with customers to build customer relations
• Continually work with your Resident Manager to implement cost and time efficiencies
• Ensure cases received are acknowledged, actioned and closed out within agreed SLA
• Support Resident Manager to collate data for weekly / monthly reports
• Carry out daily inspections of development
• Ensure that all move in’s & move out’s are co-ordinated
• Enable all specialist contractor / 3rd party company access to buildings
• Carry out daily and weekly checks keeping records to ensure apartments are always lease ready
• Attend and carry out all required apartment inspections
• Ensure post-PC snagging items are kept to a minimum
• Complete all salesforce active related to the customer/ resident journey
• Support the Resident Manager in the maintenance and admin of the development assets
• Ensure all matters relating to H&S compliance are adhered to and reported

• ARLA / AIRPM qualifications or similar – desirable but not essential
• IT literate with CRM software and Excel experience
• Excellent communication and people skills
• Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors

Competitive Salary and Benefits