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The Residences Concierge at The Ritz-Carlton Residences Istanbul is responsible for responding to Residence owners’ and their guests’ requests, providing information about the property and surrounding area amenities, and ensuring the highest standards of service excellence. The role includes assisting with reservation services, scheduling elevators for move-in/out, and performing Bell/valet services.
Job Responsibility:
Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors
Answer, record, and process all calls, messages, requests, questions, or concerns
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assist with Bell/valet services for owners when requesting for their vehicles
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information in logbooks
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