Reservations Supervisor Job at Marriott Bonvoy (Doha)

Reservations Supervisor

Marriott Bonvoy

Location:
Qatar , Doha

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Reservations Supervisor oversees the accuracy of room blocks, reservations, and group market codes, communicates company values and culture to new employees, and ensures the delivery of The Ritz-Carlton's Gold Standards. The role involves processing reservation requests, identifying guest needs, and maximizing revenue through sales techniques. The supervisor also assists in training, scheduling, and motivating employees, while maintaining professional standards and guest satisfaction.

Job Responsibility:

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests
Set-up proper billing accounts according to Accounting policies
Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
Assist management in training, scheduling, counseling, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

What we offer:

Chance to be proud of the work you do and who you work with
Opportunity to join a portfolio of brands with Marriott International
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Additional Information:

Job Posted:
March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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