Reservations & Guest Relations Executive, Marriott Bonvoy

Marriott Bonvoy

Location:
Belgium, Ghent

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Reservations & Guest Relations Executive, you guide our guests from booking to check-out, ensuring every detail is perfect. You manage a smooth reservation flow and offer a heartfelt welcome, adapt to individual preferences, and serve as the go-to contact for questions and feedback.

Job Responsibility:

Handle incoming bookings (by phone, email, online, or walk-ins) and process them accurately in the PMS (Property Management System)
Monitor room availability and align group bookings, promotions, and rates with the Sales & Revenue team
Respond quickly and professionally to inquiries and modification requests
Prepare guest stays with attention to preferences, special occasions, and transportation needs
Greet guests warmly upon arrival, acting as the main contact for VIPs and returning guests
Handle complaints or concerns diplomatically and with a solution-oriented mindset
Collaborate closely with colleagues from Housekeeping and F&B to exceed expectations

Requirements:

Background in Hotel Management, Tourism, or similar field
Relevant experience in hospitality (e.g., reception, reservations, customer service)
Preferably at least two years of experience in a hotel or hospitality environment
Experience with systems like Opera, Protel, or Mews is a plus
Experience working with international guests, VIPs, or repeat clients is a plus
Available for a full-time position (38h), mainly during office hours Monday through Friday
Fluent in Dutch and English
Knowledge of an additional language such as French, German, or Spanish is a welcome bonus

Nice to have:

Experience with systems like Opera, Protel, or Mews
Experience working with international guests, VIPs, or repeat clients
Knowledge of an additional language such as French, German, or Spanish

What we offer:

Attractive salary package
Industry-leading DKV hospitalization insurance
Full reimbursement of public transportation costs
Meal and eco vouchers
Flexible work schedule
Access to internal and external training opportunities
Numerous career advancement options
Exclusive hotel offers with employee discounts of up to 50%

Additional Information:

Job Posted:
June 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Reservations & Guest Relations Executive