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Reservations Executive

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India, Mahabalipuram

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Oversee reservations operations at Four Points by Sheraton Mahabalipuram Resort & CC, ensuring accuracy of room blocks and reservations while providing excellent guest service and following company policies and procedures.

Job Responsibility:

  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Set-up proper billing accounts according to Accounting policies
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
  • Assist management in training, scheduling, counseling, and motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy
  • United community where everyone is welcome
  • Supportive environment
  • Global team

Additional Information:

Job Posted:
November 16, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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