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Reservations Executive

https://www.tui.com Logo

TUI

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Location:
United Kingdom, Surbiton

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The role of the reservations team is to manage the accommodation aspect of our customers bookings, ensuring that they receive the holiday that they have booked. As a reservation executive you will form part of a small team that is responsible for providing accommodation suppliers with all relevant booking details of our customers 7 days a week.

Job Responsibility:

  • Manage accommodation aspect of customer bookings
  • Communicate accommodation bookings to suppliers
  • Build and maintain excellent external relationships with suppliers
  • Negotiate overbookings and action changes
  • Find resolutions that meet customer needs and are commercially sound
  • Work effectively with suppliers across multiple destinations
  • Interact regularly with sales and service teams
  • Negotiate special requests with suppliers

Requirements:

  • Ability to work well under pressure and deliver results in a fast-paced environment
  • Previous experience of working with third-party suppliers and effectively communicating with them
  • Problem-solving skills and the ability to find effective solutions in challenging situations
  • Proficiency in working with spreadsheets and selling systems
  • High level of attention to detail, ensuring accuracy and quality in all tasks
  • Strong communication skills

Nice to have:

  • Proficiency in German would be beneficial
  • Strong and inquisitive attitude by nature, with a passion for continuous learning and improvement
What we offer:
  • Diversity, equity, and inclusion initiatives
  • Support for candidates with disabilities and impairments

Additional Information:

Job Posted:
October 29, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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