Reservations Coordinator, Marriott Bonvoy

Marriott Bonvoy

Location:
Cayman Islands, Grand Cayman

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Seeking hardworking and dedicated individual responsible for group and transient reservation processes including creating group room blocks, entering rooming lists, wholesaler reservations, setting up billing instructions, attending pre-conference meetings, and working closely with Meeting Planners and Managers to ensure defect-free work. Part of The Ritz-Carlton culture, focused on delivering luxury service and excellence in guest care.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

Previous experience in a similar position
Advanced computer skills including Word, Excel, Outlook
Experience/working knowledge with MARSHA and OPERA/FIDELIO
Ability to enter, access and analyze data
Ability to convey information from reports to appropriate departments
Must be able to prioritize and organize work assignments plus identify and solve problems
Work well under pressure without direct supervision, plus remain calm and resolve problems
Deal with large volume and variety of requests while maintaining attention to detail, plus good judgment in making decisions

What we offer:

Equal opportunity employer
Environment valuing unique backgrounds and experiences
Commitment to non-discrimination

Additional Information:

Job Posted:
June 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Reservations Coordinator