Reservations and Room Control Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Port Douglas

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Reservations Department is dedicated to delivering exceptional, personalized guest experiences through technology, clear communication, and a focus on accuracy and efficiency. This supports the success of Sheraton Grand Mirage Resort Port Douglas and Marriott International.

Job Responsibility:

Manage all FIT reservations, ensuring daily tasks and checklist items are completed (e.g., arrivals, no-shows, cancellations)
Deliver excellent guest service via phone and email
respond to all requests within 24 hours
Maintain strong knowledge of hotel services and local area to inform guests
Liaise with departments to fulfill guest needs and exceed expectations
Identify upsell opportunities to drive revenue
Support Reservations Manager with projects to improve department KPIs
Stay updated on Marriott Bonvoy and support enrolment goals
Keep workspace clean and report maintenance issues
Arrive on time and be ready to work per roster
Allocate rooms based on guest preferences, manage oversells, and communicate same-day bookings
Complete other duties as directed
Handle guest requests, maintain data accuracy, support revenue control, and identify sales leads
Attend required training, meetings, and maintain open communication with the team
Be available for a flexible 7-day roster
Complete and hand over daily checklists effectively

Requirements:

Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Additional Information:

Job Posted:
July 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Reservations and Room Control Agent