Reservations Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Bangkok

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Reservations Agent position at The Ritz-Carlton, Bangkok, processing reservation requests, changes, and cancellations while delivering exceptional luxury service standards and creating memorable guest experiences.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations)
Follow proper escalation procedures when addressing guest concerns
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Deliver The Ritz-Carlton Gold Standards graciously and thoughtfully every day
Exemplify the Employee Promise, Credo and Service Values

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to process reservation requests, changes, and cancellations
Ability to identify guest reservation needs
Ability to verify room type and rate availability
Ability to explain guarantee, special rate, and cancellation policies
Ability to accommodate and document special requests
Ability to answer questions about property facilities/services and room accommodations
Ability to follow sales techniques to maximize revenue
Ability to input and access data in reservation system
Ability to indicate special room reservation types
Ability to follow proper escalation procedures
Ability to follow all company policies and procedures
Professional uniform and personal appearance
Ability to maintain confidentiality
Ability to protect company assets
Ability to protect privacy and security of guests and coworkers
Ability to welcome and acknowledge all guests
Ability to anticipate and address guests' service needs
Ability to assist individuals with disabilities
Ability to thank guests with genuine appreciation
Clear and professional communication
Appropriate telephone etiquette
Ability to develop and maintain positive working relationships
Ability to support team goals
Ability to listen and respond to concerns of other employees
Ability to comply with quality assurance standards
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

What we offer:

Equal opportunity employment
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Pride in delivering excellence
Chance to be proud of the work you do and who you work with
Global team belonging
Professional development opportunities

Additional Information:

Job Posted:
September 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Reservations Agent