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Reservations Agent

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Four Seasons

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Location:
Mauritius , Beau Champ

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.

Job Responsibility:

  • Monitor & respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system
  • Process all reservation requests, changes and cancellations received by phone or email
  • Input and access data reservation in reservation system
  • Identify guest reservation needs and determine appropriate room type
  • Continuously updates the 'Show Me You know Me' database
  • shares information with operational departments to ensure a high quality arrival experience
  • Updates and maintains guest history profiles as per standards
  • Monitor Online Travel Agencies (OTAs) and Online Tour Operators extranet (reservation functions) to ensure data accuracy
  • Assists the Supervisor, Assistant Reservation Manager in the preparation of reports including cancellation, no shows, and sources of reservations
  • Is Adept at handling multiple telephone calls at any given time
  • Follow sales techniques to maximize reservation upselling program
  • Reviews guest history where available and takes steps to ensure high quality guests experience
  • Reviews and verifies all WRO arrivals for appropriate profile
  • Ensures appropriate guest recognition in accordance with the hotel's programs and using sound discretion
  • Works closely with the Sales department in handling group bookings, maintaining files, tracing cut off dates, following up on special instructions etc
  • Monitors quality of data entry by user and rectifies if required to ensure company standards are met
  • Clears suspended profiles in GUESTres
  • Maintains high levels of guest confidentiality and data privacy as per company guidelines
  • Report any equipment failures/problems & repair requests to Supervisors

Requirements:

  • 1-2 years of relevant experience in Front Office/Reservation in 5-star hotel/resort or in high end customer service role and dealing directly with customers over the phone (essential)
  • Excellent verbal and written communication skills in both French and English language
  • Team player
  • Possess working knowledge of type of rooms the hotel has as well as their location
  • Knowledgeable about all hotel packages, meal plans, rates, and benefits
  • Computer literate
  • Pleasant telephone voice and manner is required

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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