Reservation Supervisor, Marriott Bonvoy

Reservation Supervisor

Marriott Bonvoy

Location:
Thailand, Bangkok

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves managing reservations by overseeing accuracy, processing requests, and implementing procedures. Includes clear communication with guests and team members, resolving rooming challenges, and ensuring compliance with company policies. Applicants should have relevant work experience in reservations and supervisory roles.

Job Responsibility:

Oversee accuracy of room blocks, reservations, and group market codes
communicate company values and/or culture to new employees
review and implement new reservations procedures
process all reservation requests, changes, and cancellations received by phone, fax, or mail
identify guest reservation needs and determine appropriate room type
verify availability of room type and rate
explain guarantee, special rate, and cancellation policies to callers
accommodate and document special requests
answer questions about property facilities/services and room accommodations
follow sales techniques to maximize revenue
input and access data in reservation system
respond to any challenges found for accommodating rooming requests
set up proper billing accounts according to accounting policies
troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
assist management in training, scheduling, counseling, and motivating and coaching employees
serve as a role model and first point of contact of the guarantee of fair treatment/open door policy process.

Requirements:

High school diploma or G.E.D. equivalent
at least 2 years of related work experience
at least 1 year of supervisory experience.

What we offer:

Being part of an equal opportunity employer
fostering an environment valuing diversity and inclusion.

Additional Information:

Job Posted:
August 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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