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The Research Operations Coordinator plays a key role in supporting the Community Insights Team by managing market research logistics and project coordination. This position is well-suited for those looking to get hands-on experience in market research, project management, and operational excellence. As an integral junior team member, the coordinator will gain exposure to a wide range of real-world research projects across diverse industries, with opportunities to broaden their skills and take on greater responsibilities over time.
Job Responsibility:
Responding to and troubleshooting basic respondent inquiries and triage incoming issues
Recruiting/scheduling for online qualitative interviews/focus groups
Programming and leading quality assurance checks (QA) for research instruments and deliverables
Managing respondents and data quality in our research platform
Supporting account teams in driving logistics and management tied to kicking off new Finch communities when relevant
Requirements:
0-1 years of experience is required, but ideal candidate will come with some history of applied business skills (via internship and/or entry level role)
Candidates will ideally have experience and interest in Business/Management, Operations, Communications, Project Management, or Market Research.
Proficiency in Outlook and MS Excel- including data manipulation, formulas, lookups, and formatting.
Organized & attentive to detail, with an eye for catching errors & mistakes
Strong time management, with the ability to prioritize needs across multiple priorities at once
Exceptional communication skills, with the ability to write clearly and concisely
Process-oriented – motivated to create, refine, and follow repeatable systems to support research operations at scale
Willingness to learn/manage new tools or platforms
Customer service-oriented, leading with empathy and professionalism when engaging with internal team members and research respondents
Nice to have:
Experience in market research
Recruitment: knowledge of sample management and panel quality
Survey programming
Quality assurance
Experience in project management and/or vendor management
Prior experience supporting online communities or panels
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