Reports / OnDemand Intermediate Technology Analyst, Citi

Citi

Location:
Poland, Warsaw

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Reports / OnDemand Intermediate Technology Analyst within Batch Operations is an intermediate level role responsible for assisting with Reports, OnDemand and CMODz activities. This includes assisting with defining reports, setting up reports and troubleshooting issues related to reports. Also, the analyst will provide technical guidance, and best practices to our clients and stakeholders to ensure continuity of reports and services.

Job Responsibility:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore IBM Content Manager OnDemand services
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks as well as partner with stakeholders and vendor defining product and service roadmaps
Provide technical/strategic direction to team members and serve as a SME to senior stakeholders and /or others as needed
Review requirement documents, define hardware & software requirements and update processes and procedures as necessary
Responsible for applications dealing with the overall operating system
Conduct project related research
Proactively covers end to end infrastructure and service analysis for projects and issues
Can exercise independence of judgement and autonomy with limited level of supervision and direction
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

3-5 years of experience in roles centered around infrastructure delivery (application hosting) with a proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices
Ability to work with virtual / in-person teams, and work under pressure / to a deadline
Knowledgeable on Content Manager OnDemand product, RMS, ICN, Mainframe and Distributed environments
Effective written/verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Bachelor’s/University degree, master’s degree preferred

What we offer:

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance related bonus
A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Reports / OnDemand Intermediate Technology Analyst