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We are looking for a Reporting & Reconciliation Analyst to join our Professional Services team in São Paulo. This is a crucial role. You will be the expert who helps our biggest merchants understand and optimize how they use Adyen’s financial reporting tools. You’ll work directly with our largest and most strategic merchants to guide them through complex reconciliation tasks, act as a financial subject matter expert during onboarding, and improve the overall experience for merchant finance teams. This is a cross-functional role requiring close collaboration with Implementation Managers, Project Operation Managers, as well as Sales, Account Managers, Support and Product. You’ll serve as a critical partner in reducing onboarding friction, accelerating time-to-margin, and turning one of Adyen’s most historically challenging areas into a long-term strength. This is a hands-on role for someone who loves to dive deep into data and help others succeed.
Job Responsibility:
Guide merchants through the setup, interpretation, and reconciliation of financial reports
Participate in implementation and ramp phases to ensure financial readiness from day one
Provide specialized support for submerchant payout logic, settlement timing, fees, receivables advancements and tax reporting
Serve as the key escalation point for our Commercial and Support teams when they face tough reporting questions
Support high-value or complex focus accounts with their unique reconciliation challenges, acting as a true problem-solver
Provide direct feedback to our global Product teams to help them improve our tools and fix systemic issues
Partner with Technical Support to improve response quality and resolution times
Work closely with Project Operation Managers and Implementation Manager teams to offload specialized financial responsibilities and enable scale
Identify common issues and create clear, scalable guides, templates, and documentation for both merchants and our internal teams
Train our teams to better understand the financial implications of Adyen’s reporting tools
Requirements:
5+ years of experience in a related field like financial reportings, payments processing in Brazil, or reconciliation
Experience in the payments industry is required
Great communication skills in both Portuguese and English
Available to work 3 days in person on Morumbi/SP
Strong analytical and logical skills
Understand merchant finance workflows and can explain complex financial reports in a simple, actionable way
Comfortable with financial data structures, bank statements, general ledgers, transaction records, and know how to reconcile across systems
Take ownership
Fast learner and are excited by new technologies
Nice to have:
Experience using AI tools to build and maintain this knowledge base is a huge plus