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Renewal Manager

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Mollie

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Location:
Netherlands , Amsterdam

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Renewal Manager, you will own, drive, and close customer contract renewals protecting and growing Mollie’s recurring revenue. You combine strong commercial acumen with deep knowledge of payment pricing models, engaging customers early to secure renewals ahead of time, negotiate competitive terms, and ensure smooth contract continuity. This is a high-impact, revenue-critical role within the Customer Success & Support organization, requiring a proactive, analytical, and trusted professional who thrives in complex commercial environments.

Job Responsibility:

  • Own the Renewal Process: Manage end-to-end renewal cycles across your customer portfolio, ensuring timely closures and smooth transitions
  • Proactive Engagement: Initiate renewal discussions early to reduce churn risk and strengthen customer relationships
  • Pricing & Negotiation: Lead contract and pricing negotiations with a solid understanding of payment economics (interchange, scheme fees, MDR, blended vs. interchange++ models)
  • Revenue Protection & Growth: Minimize financial attrition, identify upsell and early renewal opportunities, and drive profitable outcomes
  • Collaboration: Partner with CSMs, Account Managers, Finance, Legal, Pricing, Risk, and Compliance to align renewal strategies with customer health and company objectives
  • Forecasting & Reporting: Maintain accurate renewal forecasts, track progress against targets, and report insights to leadership
  • Customer Advocacy: Act as the commercial point of contact, balancing customer needs with Mollie’s strategic and financial priorities
  • Operational Excellence: Support CSMs and AMs in operational contract activities (e.g., contract updates, amendments, POC documentation)
  • Maintain CRM accuracy to ensure alignment between customers, owners, and renewal opportunities

Requirements:

  • Proven experience in renewals, account management, or commercial negotiations, ideally within fintech, payments, or SaaS
  • Strong knowledge of payment pricing models (transaction fees, interchange, scheme fees, blended vs. pass-through)
  • Excellent negotiation and influencing skills, with experience handling senior stakeholder discussions
  • Highly organized, able to manage multiple renewal cycles and competing priorities
  • Strong analytical mindset with the ability to interpret data, assess margin impact, and evaluate commercial risk
  • Excellent communication and stakeholder management skills across teams and geographies
  • Comfortable operating in a fast-paced, high-growth environment
What we offer:
  • 20 days working from abroad
  • Wellbeing Budget: €60 per month net towards taking care of yourself
  • Lifestyle and Health Support via OpenUp
  • 26 holiday days plus an extra 2 days off in between 27 and 31 December
  • Commute options: NS Business Card and bike lease plan
  • Birthday off
  • WFH Equipment Budget: One off budget of €400
  • Hybrid working with WFH & Internet allowance at €60 a month
  • Discounted Lunch: Hot and cold meals plus snacks available each day for less than €4
  • Health Insurance: Insure with ONVZ or receive €125 net towards your own insurance
  • Annual Mollieverse event

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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