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Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery. Produces deal documentation, configures systems, and generates invoices and client billing in accordance with service and product agreements. Records, updates, and validates customer and deal information in systems and produces reports and analyses of sales processing activities.
Job Responsibility:
Responsible for sales processing and process improvement for one or more assigned areas, accounts or processes
reviews performance of sales processing activities for assigned areas and accounts
analyzes results to develop forecasts, identify issues and opportunities, and works directly with clients to resolve claims or inquiries
communicates data and issue analysis to clients and internal and external stakeholders
provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction
provides guidance and mentoring to less-experienced staff members.
Requirements:
Mastery in English
experience designing and implementing policies, processes, and tools to support client sales processing
strong analytical, statistics and problem-solving skills
advanced Microsoft Excel skills
understanding of and experience in applying business and sales processing tools, systems and practices
reviewing and interpreting client agreements and resolving ambiguity or issues
using forecasting and planning methodologies
excellent written and verbal communication skills
ability to effectively communicate sales processing plans, proposals, and results, and negotiate options at management levels.
What we offer:
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
personal and professional development programs
unconditional inclusion fostering flexibility and supporting personal needs.
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