Remote Technical Support Job at Mashgin

Entry Level Hire Remote Technical Support - Hardware and Software Products 2026

IBM Infrastructure is a catalyst that makes the world work better because our cl...

Location

United States , POUGHKEEPSIE, ROCHESTER, TUCSON, RESEARCH TRIANGLE PARK, Austin

Salary:

88000.00 - 152000.00 USD / Year

IBM Deutschland GmbH

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field
Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level
Experience with at least one programming language (e.g., C, C++, Python, or Java)
Excellent English communication skills (written and verbal)
Ability to work independently and collaboratively in high-pressure situations
Willingness to work across time zones and participate in global team collaboration

Job Responsibility

Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics
Collaborate with global teams and interface directly with clients to drive issues to resolution
Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues
Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability
Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs

Fulltime

Technical Remote Engineer Graduate

Technical Remote Engineer Graduate role providing remote service and support to ...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...

Location

Singapore

Salary:

105000.00 - 142000.00 SGD / Year

Airship

Expiration Date

Until further notice

Requirements

Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
Experience navigating challenging customer and internal stakeholder requests
Ability to read and write code
Ability to establish subject matter expertise in new technologies
Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
Experience as an escalation path for customer and team member issues
Ability to quickly build trusting relationships with customers and stakeholders
Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
Self-motivated
excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment

Job Responsibility

Provide day-to-day management and supervision for Technical Support team members in APAC
Serve as the primary technical escalation point for APAC customers
Represent Support in conversations with regional account teams and customers
Make independent judgment calls regarding customer communications, issue escalation, and team guidance
Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
Assist in onboarding new Technical Support Engineers
Serve as a mentor/role model to team members
Participate in the QA process of current and new products/services

What we offer

Stock options

Fulltime

Customer Support Technical Representative

The Customer Support Technical Representative role at 1Password involves providi...

Location

Netherlands

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

You have excellent written and spoken communication skills in English, with the ability to engage and share information effectively
2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space
Strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail
Comfort providing support via phone, email and remote support sessions
Proven ability to troubleshoot authentication protocols, including OpenID Connect and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling
Working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes
Understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques
Experience working with REST APIs, including parsing and filtering API responses using jq
Previous experience working with SCIM, SSO and automated provisioning solutions
Basic scripting experience, with familiarity in Python, Bash, or PowerShell

Job Responsibility

Deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base
Diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions
Refine service delivery by relaying feedback, bugs and product feature requests to our internal teams and stakeholders
Proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration
Maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers
Monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate
Leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation
Collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development
Maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities.

What we offer

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Company equity for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount!)

Technical Remote Engineer Graduate

Customer Solution Centers provide remote service including customer access, pre-...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Remote Engineer Graduate

Technical Remote Engineer Graduate role at Hewlett Packard Enterprise providing ...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study (e.g., H.S. diploma, 'A' levels (U.K), Baccalaureate (France), etc.)
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Level 1 Technical Support Agent

We are looking for a dedicated IT Support Technician to join our dynamic technic...

Location

Ireland , Dublin 2

Salary:

50000.00 EUR / Year

Solas IT Recruitment

Expiration Date

Until further notice

Requirements

Minimum 2-3 years’ experience in a corporate IT support or service desk role within a fast-moving environment
Proven ability to diagnose and resolve a wide array of technical issues efficiently
Strong communication skills, capable of explaining technical information clearly to non-technical users
Demonstrated commitment to going above and beyond to support end users and resolve issues
Ability to manage multiple tasks with attention to detail and ownership of responsibilities
Comfortable working both independently and as part of a collaborative team
Customer-focused approach with a dedication to maintaining high levels of user satisfaction
Flexibility to work varied shifts and participate in on-call rotation after an initial period

Job Responsibility

Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms
Troubleshoot and resolve diverse technical challenges involving Windows 10/11, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams
Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools
Collaborate with technical support peers, infrastructure teams, and application specialists to escalate and address complex issues
Maintain accurate documentation of incident resolutions and contribute to the knowledge base
Support onboarding activities by assisting with new user setup and hardware inventory management
Follow established protocols and company policies to ensure consistent and professional service delivery
Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution

Fulltime

Field Technical Support Representative

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Canada , Calgary

Salary:

49400.00 - 82600.00 CAD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of IT technical support working experience or a Degree holder with 1-3 years relevant IT technical support working experience
Secret level government clearance
Advanced knowledge of operating systems and software
Basic skills in project management
Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job

Job Responsibility

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
Provide direct post-sales systems technical support to end users and company Authorized Service Providers
Solve technical problems on an assigned hardware and software platforms
Use proactive monitoring procedures/tools to identify problem prevention opportunities

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Remote Technical Support

Mashgin

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:February 13, 2026

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Job Posted:
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