Remote Team Leader, IKEA

IKEA

Location:
Australia, Tempe

Category:
Sales

Contract Type:
B2B

Salary:

Not provided

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

Job Responsibility:

Leading a team of co-workers in a remote (contact centre-based) setting, focused on selling our product range to business customers — from generating leads to supporting planning and purchasing decisions
Contributing to the unit’s business plan and supporting your team to maximise sales performance and meet shared goals
Ensuring your team understands how to navigate a business customer journey through an omnichannel retail environment and takes quick, proactive action based on commercial opportunities and customer feedback
Strong understanding of our business customers' needs and providing tailored furnishing solutions — including recommending add-on products and using cross-selling and upselling techniques to enhance the customer offer
Creating an inspiring and supportive team culture in a remote contact centre setting, while developing trust and strong relationships with both internal teams and external stakeholders to support the overall remote selling function

Requirements:

Proven leadership experience, with the ability to guide and support diverse teams in achieving shared goals, ideally within a call centre or remote sales setting
A coaching mindset and a genuine desire to help others succeed — you’re skilled at developing people and building high-performing, engaged teams
Strong communication and interpersonal skills, enabling you to connect with a wide range of stakeholders and build trust with customers and co-workers alike
A strategic and customer-focused approach, tailoring solutions to meet the specific needs of our business customers and supporting your team to do the same
A hands-on, organised way of working — you’re comfortable managing competing priorities and leading your team through change
A track record of delivering results by setting clear action plans, following up on performance, and driving continuous improvement
Proficiency in Microsoft Office tools, especially Excel and PowerPoint, to support planning, reporting, and communication

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
June 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Remote Team Leader