Remote Sales Advisor, IKEA

IKEA

Location:
United Kingdom, Sheffield

Category:
Customer Service

Contract Type:
Employment contract

Salary:

12.60 GBP / Hour

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Job Description:

IKEA Sheffield Remote Customer Meeting Point are looking to welcome a Remote Sales Advisor to join our team. This role is a mix of home & in-office working, with 1 day a week working within IKEA Sheffield Remote Customer Meeting Point. Co-workers must reside within 1 hour commute of IKEA Sheffield Unit as part of location principles. The position involves providing quality customer support and enhancing sales by offering complete home furnishing solutions.

Job Responsibility:

Provide quality customer support in a remote environment to secure a great customer experience via phone, webchat or video depending on the nature of the query
working in line with a call centre environment and routine within your home e.g scheduled breaks, back to back calls, planning appointments and chat along with scheduled team meetings
enhance sales by demonstrating a commercial mindset and true salesmanship with every customer contact to offer complete home furnishing solutions
use planning tools, Microsoft office, the internet and relevant programmes to support selling to the customer
use remote active selling techniques during customer contact
stay updated on IKEA products, services, commercial priorities and activities to steer sales
capture relevant customer insights to improve the IKEA customer experience.

Requirements:

Previous experience in sales or customer support
a problem-solving mindset with the ability to thrive independently
proficiency in using multiple IT systems and digital tools
effective communication skills and the ability to engage customers in a remote sales environment
adaptable and flexible mindset to thrive in a dynamic environment, taking on varied roles and responsibilities each day
private, confidential home workspace – a dedicated area designed for focused, secure work, ensuring privacy for sensitive tasks and conversations
strong numeracy skills with the ability to take accurate measurements.

What we offer:

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
x3 life assurance, enhanced statutory pension contributions & interest free loans
free & confidential employee assistance program and wellbeing portal
commitment to your development throughout your IKEA career.

Additional Information:

Job Posted:
July 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Remote Sales Advisor