Remote Customer Success Supervisor Job at GemCommerce (Hanoi)

Onboarding & Owner Success Supervisor

We’re looking for a hands-on Onboarding & Owner Success Supervisor to join our B...

Location

Spain , Barcelona

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

3+ years of experience in Operations, Customer Support, Client Success or similar roles
Experience in the hospitality, property or short-term rental market in Spain
Previous experience leading or supervising a team (formal or informal)
Strong organisational and prioritisation skills
Customer-centric mindset with strong problem-solving abilities
Excellent communication skills
Comfortable working with international and partially remote teams
Fluent in Spanish and English

Job Responsibility

Lead and support the Onboarding & Owner Success team as a Team Lead / Supervisor
Manage and oversee the end-to-end onboarding of new properties
Ensure properties are correctly activated on rental platforms
Receive new properties and conduct on-site onboarding checks in Barcelona and surrounding areas
Coordinate with local suppliers (photographers, cleaning and maintenance teams)
Oversee owner accounts, ensuring requests and issues are handled with urgency and care
Act as a point of escalation for owner complaints or complex operational issues
Handle owner communication via phone and email in a professional and empathetic way
Monitor KPIs, workflows, client feedback and contribute to process improvements
Work closely with internal teams to improve onboarding quality and owner satisfaction

What we offer

A role with real ownership and leadership impact
Join a fast-growing international scale-up
Collaborative, multicultural environment with flat hierarchies
Room to grow, improve processes and shape the team
Dynamic day-to-day work with varied responsibilities

Call Center Resolutions Supervisor

Drive an exceptional customer experience by building and leading high-performanc...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in a customer facing role within Call Center
Minimum 1 year of experience in leading and/or influencing co-workers
Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximizing business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Job Responsibility

Drive an exceptional customer experience by building and leading high-performance teams within an assigned area that engage with customers in all remote channels, thus securing long-term growth
Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximizing business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Senior Sales Development Representative

DMS is seeking a highly motivated, goal-oriented Sales Development Representativ...

Location

United States

Salary:

20.00 - 30.00 USD / Hour

Digital Media Solutions

Expiration Date

Until further notice

Requirements

Significant outbound cold calling experience IS A MUST
3+ years of inside sales experience with a track record of over-achieving quotas
Proficient in Microsoft Office suite (Excel, Outlook, Word, etc.)
Proficient in a pipeline management system and integrated dialer platform (Salesforce or similar)
Strong written, verbal and interpersonal communication skills with an ability to communicate effectively with teammates and supervisors

Job Responsibility

Research new prospects, identify key decision-makers at insurance agencies and generate interest in DMSI’s lead products
Source new sales opportunities through a combination of outbound cold calling, emailing and follow-up to inbound leads
Identify qualified opportunities to develop and close, so they may be supported by the customer success team after sale is completed
Achieve and exceed monthly sales quotas on a consistent basis
Understand customer needs and requirements, overcome objections and vet opportunities to determine alignment with DMSI’s platforms
Maintain and progress a sales pipeline of prospects that aligns with DMSI revenue growth
Maintain knowledge of current insurance market conditions, including target audience and competition

What we offer

Medical, dental, vision insurance
Wellness and mental health benefits
Tax-advantaged health care accounts
Financial and income protection benefits (Life insurance, short-term disability, 401(k)
Paid Time Off (PTO), holidays, and sick time off
Remote worker assistance for wellness and home office
Fully remote work

Fulltime

Security Client Portfolio Manager

Allied Universal is currently seeking a Client Portfolio Manager to lead a busin...

Location

United States , Scranton

Salary:

80000.00 - 90000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field
Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of two (2) years of experience in successfully building and developing teams
Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
Proven strong service orientation, excellent interpersonal, leadership and organizational skills
Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.

Job Responsibility

Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied policies as outlined by the handbooks and executive memos.
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Client Portfolio Manager - Security

Allied Universal is currently seeking a Client Portfolio Manager to lead a busin...

Location

United States , Broomfield

Salary:

88004.80 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field
Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business
Minimum of two (2) years of experience in successfully building and developing teams
Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
Proven strong service orientation, excellent interpersonal, leadership and organizational skills
Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.

Job Responsibility

Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied policies as outlined by the handbooks and executive memos.
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Client Portfolio Manager Security

Allied Universal is currently seeking a Client Portfolio Manager to lead a busin...

Location

United States , Irving

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field
Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of two (2) years of experience in successfully building and developing teams
Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
Proven strong service orientation, excellent interpersonal, leadership and organizational skills
Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.

Job Responsibility

Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied policies as outlined by the handbooks and executive memos.
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Security Operations Field Supervisor

Allied Universal is currently hiring a Field Supervisor (FS) to support operatio...

Location

United States , Dover

Salary:

20.66 - 22.66 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent required
Minimum three (3) – five (5) years of professional-level experience required and prior experience in the security industry
must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
This position requires excellent attendance and punctuality
Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Ability to write effective and concise reports in neat, legible handwriting is required
Professional, articulate and able to use good independent judgment and discretion
Outstanding verbal and written communication skills required

Job Responsibility

Perform day / night site visits to inspect & supervise SPs in field
Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs
A Field Supervisor (FS) supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times
Responsible for visiting assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained
Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
Respond to call-offs that occur during the FS’s shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site
Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager or Corporate HR Director
May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director
Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Security Operations Field Supervisor

Allied Universal is currently hiring a Field Supervisor (FS) to support operatio...

Location

United States , Dover

Salary:

20.66 - 22.66 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent required
Minimum three (3) – five (5) years of professional-level experience required and prior experience in the security industry
Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record, a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
This position requires excellent attendance and punctuality
Ability to write effective and concise reports in neat, legible handwriting is required
Professional, articulate and able to use good independent judgment and discretion
Outstanding verbal and written communication skills required
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Job Responsibility

Perform day / night site visits to inspect & supervise SPs in field
Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs
A Field Supervisor (FS) supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times
Responsible for visiting assigned post locations on a regular basis to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image and quality standards are being maintained
Responsible for conducting on-the-job training of new employees assigned to post
Respond to call-offs that occur during the FS’s shift
Identify any personnel problems occurring at posts
May be responsible for administering counseling or disciplinary actions
Distribute information to posts as directed by Branch or Corporate office

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Remote Customer Success Supervisor

GemCommerce

Location:
Vietnam , Hanoi

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

Expiration:
March 31, 2026

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Job Description:

Job Responsibility:

Requirements:

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