Remote Bilingual Customer Service Representative – Loyalty Program

• Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
• Provide site navigation support and answer general account questions
• Process transactions and ensure accurate documentation of all interactions
• Deliver exceptional customer service with a professional and friendly approach
• Collaborate with team members and supervisors to enhance service quality
• Apply feedback to continuously improve performance
• Communicate effectively in both English and French to support a bilingual customer base

• Bilingual agents fluent in English and French
• with a STABLE work history
• at least 2.5 years of on-phone customer service experience / call center experience
• Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
• Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
• Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
• Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
• Internet Connection: A wired internet connection is required (WiFi is not encouraged)
• Successful candidates need to clear the Criminal and Credit check during onboarding

Loyalty program experience is a bonus

• Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
• Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
• Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
• Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
• Recognition Program: Earn points to exchange for gift cards or credits
• Training & Development: Receive 3 weeks of dedicated training to set you up for success