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Relocation advisor

https://www.randstad.com Logo

Randstad

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Location:
Canada , Ottawa

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

21.63 CAD / Hour

Job Description:

Are you looking for a stable and rewarding career where you can make a real difference? We’re hiring Relocation Advisors to be the primary point of contact for Canadian Armed Forces members and their families during their relocations. Your main goal is to provide a seamless, stress-free experience from start to finish. This is an excellent entry-level role with opportunities for advancement based on your performance and skills.

Job Responsibility:

  • Provide Multichannel Support: Serve as the sole point of contact for clients, offering guidance and support through various channels like phone, email, chat, and video calls
  • Host Virtual Sessions: Lead virtual planning sessions to help clients with their move, answering all inquiries and addressing complex challenges
  • Manage Expenses: Handle the financial side of relocations by reviewing and processing advance requests and expense claims
  • Administrative & Record Keeping: Provide administrative support and maintain accurate, detailed records of every client interaction
  • Solve Problems: Proactively manage client requests and expectations to ensure timely and effective solutions

Requirements:

  • Bilingualism in French and English (both written and spoken)
  • At least 1 year of call center experience OR strong customer service experience (retail, hospitality, etc.) and administrative skills
  • Attention to detail, professionalism, and the ability to perform under pressure or in complex situations
  • Eligibility for government security clearance: Must have lived in Canada for at least 5 years
  • Comfortable with Microsoft Office Suite and able to navigate between various platforms efficiently
What we offer:
  • Competitive Pay: The hourly rate is $21.63
  • Work-Life Balance: Enjoy a stable Monday to Friday schedule with shifts between 8:00 AM–4:00 PM and 12:00 PM–8:00 PM
  • Full Training: You'll receive three weeks of paid training from 8:00 AM–4:00 PM to set you up for success
  • Career Growth: This is a full-time, temporary position with the potential to become permanent

Additional Information:

Job Posted:
December 20, 2025

Expiration:
January 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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