Reliability Engineer II

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices
• Practice sustainable incident response and blameless postmortems
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
• Experience with algorithms, data structures, scripting, pipeline management, and software design
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Ability to help debug and optimize code and automate routine tasks
• Experience in dealing with difficult situations and making decisions with a sense of urgency
• Interest in designing, analyzing and troubleshooting large-scale distributed systems
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships
• Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef
• Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort

Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement