Relationship Manager, Citi

Citi

Location:
Turkey, Istanbul

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Relationship Manager is responsible for managing a portfolio of multinational corporate subsidiaries based in Turkey. Key responsibilities include client relationship management, sales, compliance oversight, risk management, and collaboration with product teams to drive satisfaction and loyalty.

Job Responsibility:

Partner with Parent Account Manager (PAM) teams at the headquarters level, Risk, Service Organization, Product and Sales teams to achieve the best solutions for portfolio of clients
prospect new clients and acquire new business from these clients building up local/regional relationships
perform financial and operational investigations, including credit, foreign exchange, cash management and trade services, ensuring timely resolution and client satisfaction
ensure full connection with all compliance and risk management policies
improve knowledge of clients' needs from information sharing, and regular client calling program
enhance collaboration across product and customer groups
partner with product specialists to drive overall client satisfaction, build client loyalty, and respond to client escalation issues
understand the dynamics of the local financial markets, banking industry and regulatory environment
manage clients’ expectations and effectively engage in difficult discussions with clients
partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Relevant experience of 5 to 7 years in banking or financial services with client management and/or sales responsibilities
consistently client focused and results oriented
proven planning, negotiation and analytical skills
demonstrated information resourcefulness and a high level of attention to detail
consistently demonstrate follow-up and organizational skills
consistently demonstrate clear and concise written and verbal communication
proven planning, negotiation and analytical skills
consistently demonstrate a professional attitude
strong computer skills with experience working in Windows environment (Excel, Word, Power Point)
excellent written and verbal communication in Turkish and English

What we offer:

Equal opportunity employer
compliance with diversity and inclusion policies
accessibility accommodations for candidates with disabilities

Additional Information:

Job Posted:
June 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Relationship Manager