Relationship Manager, SMB (LATAM)

• Own and grow relationships with a portfolio of small business customers across LATAM, driving revenue expansion and retention (with Brazil as your largest market)
• Partner with customers to understand their local market dynamics, business challenges, and growth goals, then position Intercom solutions to meet those needs
• Develop and execute strategic territory plans that identify upsell, cross-sell, and expansion opportunities across accounts and business units
• Build strong executive and day-to-day relationships, adapting your approach to regional buying processes and cultural nuances
• Maintain accurate pipeline forecasting and account plans while managing a high-volume book of business
• Collaborate closely with Marketing, Product, and Customer Success teams by sharing customer insights and regional feedback to influence go-to-market and product decisions
• Track and report on key metrics related to customer growth, retention, and product adoption across LATAM
• Contribute to team development through collaboration, best practice sharing, and mentorship as the region scales

• 2+ years managing a large book of business, approximately 120 accounts, with responsibility for renewals, retention, and expansion
• 1+ years of SaaS sales experience, ideally in a subscription-based or recurring revenue environment
• Experience navigating procurement and commercial processes common in LATAM markets
• Proven track record of meeting and exceeding quota in a growth-oriented sales role
• Strong written and verbal communication skills, with the ability to clearly articulate value to diverse audiences
• Fluency in Portuguese required
• ideal to also have fluency in Spanish
• Comfort operating in a fast-paced, evolving organization with ambiguity and change
• Growth mindset with intellectual curiosity, resilience, and ambition
• Ability to build trusted relationships across multiple stakeholders and levels within customer organizations
• Demonstrated leadership through influence, collaboration, and contribution to team success

Fluency in Spanish

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!