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Registry Operations Specialist

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Team Internet

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Location:
Poland

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As our Registry Operations Specialist you will be responsible for Registry-level technical operations and escalations, with a primary focus on domain lifecycle management, EPP-based interactions, and DNS infrastructure. The Registry Operations Specialist acts as a technical authority for registry-related issues, ensuring operational accuracy, policy compliance, and platform stability. The role sits within Customer Care but operates closely with Engineering, Product, and Registry Operations to resolve complex incidents and improve how registry support functions at scale. This is a hands-on technical role, designed for professionals with direct experience in Domain Registries or Registrar Platforms.

Job Responsibility:

  • Own and resolve escalated issues related to domain lifecycle events (create, renew, transfer, restore, redemption, delete)
  • Diagnose and resolve EPP command failures, registry–registrar synchronization issues, and domain status conflicts
  • Support registry workflows involving domains, contacts, hosts, and DNS delegation
  • Ensure registry operations align with policies, contractual obligations, and technical requirements
  • Troubleshoot DNS issues from a registry perspective, including delegation, glue records, and zone publication
  • Analyze DNS behavior impacted by registry configuration, policy, or tooling
  • Collaborate with DNS infrastructure and engineering teams to resolve registry-driven incidents
  • Analyze registry system logs, EPP logs, API payloads, and command-line outputs
  • Perform deep root-cause analysis on recurring registry issues and incidents
  • Identify systemic risks and contribute to long-term, sustainable fixes rather than short-term workarounds
  • Act as a technical escalation point for Tier 1 and Tier 2 agents on registry-related issues
  • Partner with Engineering, Product, and Operations to improve registry platform stability and scalability
  • Translate complex registry behavior into clear guidance and documentation for support teams and stakeholders
  • Act as registry subject-matter expert across Customer Care and Operations
  • Lead registry incident reviews, post-mortems, and preventive improvement initiatives
  • Design and deliver training on registry workflows, EPP, DNS fundamentals, and escalation handling
  • Drive improvements in registry tooling, automation, and AI-assisted diagnostics
  • Mentor and coach Tier 2 agents in handling complex, policy-driven registry cases

Requirements:

  • Hands-on experience working with a Domain Registry or Registrar Platform
  • Practical, operational knowledge of EPP protocol and domain lifecycle mechanics
  • Advanced understanding of DNS as it relates to registry operations, not just record management
  • Proven experience handling registry-related technical escalations
  • Strong ability to analyze logs, APIs, and system behavior to determine root cause
  • Strong ownership mentality with a focus on accuracy, compliance, and stability
  • Excellent written and verbal communication skills
  • Ability to work independently on complex issues with minimal supervision
  • Comfortable operating in a global, multi-brand environment
  • Interest in automation, AI-assisted support, and continuous improvement
What we offer:
  • We are collaborative, fair, consciously inclusive, and flexible
  • We trust, value, and support our people to make the difference
  • We believe that diversity of thought and experience provides the platform for innovation and creativity
  • We invest in the development of our people to drive our ambitions forward
  • We offer a range of benefits (including your choice of tech) and a competitive package
  • We offer a great work environment in an internationally successful enterprise in the online services industry

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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