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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Job Responsibility:
Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions
Provide patient education, particularly around chronic conditions
may occur in person, over the phone or in groups
Monitoring and coordinating delivery of the care plan
Forming relationships with patients and their caregivers to support prevention focused care and ED/ hospital diversion, where appropriate
Provide direction to MAs to support delivery of procedures, telephonic support and patient instructions
Conduct medication and testing authorizations
Deliver an exceptional patient experience through service, responsiveness and care
May periodically perform home visits
Requirements:
Current state license to practice as a Registered Nurse
CPR Certification required
EMR experience
Strong communication skills and customer service orientation
A problem-solving orientation, accountability, and a flexible and positive attitude
A supportive attitude toward our patient population of older adults
2 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
US work authorization
Nice to have:
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve
What we offer:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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