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Regional Support Manager

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Axon

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Location:
Brazil

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the Regional Support Manager for Brazil, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of granting a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region.

Job Responsibility:

  • Provide timely, professional technical support to customers via phone, email, and ticketing platforms
  • Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
  • Lead onsite and remote installations of Axon hardware and software
  • Deliver technical training and onboarding to customers and partners as part of product deployment
  • Collaborate with local partners and distributors, supporting their technical readiness and field performance
  • Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
  • Travel as needed (~80%) to support installations, escalations, training, and evaluations
  • Document and escalate product issues, bugs, and field trends to Engineering and Product teams
  • Support product evaluations (T&Es) with installation, configuration, and field testing
  • Schedule and lead regular technical check-ins with assigned customers as needed
  • Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
  • Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)

Requirements:

  • 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
  • Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies)
  • Relational databases (e.g. SQL Server, PostgreSQL, MySQL)
  • Infrastructure-as-a-Service (e.g. AWS, Azure)
  • Digital video, mobile communications, embedded systems, IAM, SaaS
  • Experience with computing infrastructure, system support, and data centers
  • Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
  • Strong communicator in Portuguese, Spanish & English and able to interface with technical and non-technical stakeholders
  • Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
  • Comfortable working independently and remotely
  • proactive and self-motivated
  • Strong interpersonal skills and business acumen
  • able to collaborate across teams and levels
  • Willing and able to travel up to 80% within region and abroad
  • Legal right to live and work in Brazil and travel internationally (visa responsibility may apply)

Nice to have:

  • Bonus: Understanding of software development, project tracking, or data analysis
  • Prior military or law enforcement experience
  • Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
  • Service Management and /or Professional Services experience in the public safety or defense sector is an asset

Additional Information:

Job Posted:
February 17, 2026

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