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Regional Service Manager

sungrowpowerservice.com Logo

Sungrow Europe

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Location:
Romania , Bucharest

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Deliver support and contribute service solutions for Sungrow customers as point of contact
  • Support Field Service Team activities onsite for failure research and corrective maintenance
  • Coordinate Onsite activities In cooperation with Field Service Manager
  • Project Management for commissioning services
  • Negotiate and work on customer contracts for Service level agreements
  • Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country
  • Ensure up-to-date documentation and processes for existing and coming service contracts and agreements
  • Take care about Health & Safety on behalf of service for the country and ensure all team members follow the regulation
  • Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center
  • Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers
  • Support EMEA Service Management by running regular analysis reports and start corrective activities
  • Support EMEA Sales by attending and participating exhibitions
  • Support Commissioning, Logistics, Warehouse etc
  • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement
  • Take responsibility for customer escalations and act as a point of escalation
  • Take over randomly on call duties, partly on weekends

Requirements:

  • Several years’ experience working in similar function
  • Experience In working with contracts and contract negotiations
  • Basic Project management skills
  • Hands on and onsite experience
  • Experience with H&S regulation of employing country
  • Native Romanian & English at least B2 level
  • Soft skill for Interactivities between different departments and cultures
  • Willing to take ownership and responsibility
  • Willing to travel, national / International
  • Experience In establishing processes
What we offer:
  • Opportunities for Career advancement
  • Attractive Compensation & Benefits
  • International Working Environment

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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