This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Deliver support and contribute service solutions for Sungrow customers as point of contact
Support Field Service Team activities onsite for failure research and corrective maintenance
Coordinate Onsite activities In cooperation with Field Service Manager
Project Management for commissioning services
Negotiate and work on customer contracts for Service level agreements
Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country
Ensure up-to-date documentation and processes for existing and coming service contracts and agreements
Take care about Health & Safety on behalf of service for the country and ensure all team members follow the regulation
Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center
Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers
Support EMEA Service Management by running regular analysis reports and start corrective activities
Support EMEA Sales by attending and participating exhibitions
Support Commissioning, Logistics, Warehouse etc
Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement
Take responsibility for customer escalations and act as a point of escalation
Take over randomly on call duties, partly on weekends
Requirements:
Several years’ experience working in similar function
Experience In working with contracts and contract negotiations
Basic Project management skills
Hands on and onsite experience
Experience with H&S regulation of employing country
Native Romanian & English at least B2 level
Soft skill for Interactivities between different departments and cultures