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Regional Operations Manager

bostonpizza.com Logo

Boston Pizza

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Location:
Canada, Edmonton

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Regional Operations Manager is the business advisor for Franchisees in their region, working with them to build strategic plans to achieve restaurant-specific goals. This role is responsible for providing operational support, leading training initiatives, and conducting operational assessments for the restaurants in their region.

Job Responsibility:

  • Conduct operational assessments at assigned restaurants
  • Perform People and Culture assessments at assigned restaurants
  • Initiate an escalation process for failed assessments and health inspections
  • Facilitate regional food and beverage meetings
  • Review regional opportunities, challenges, and best practices with Senior Operations Manager
  • Maintain notes on visits to all restaurants
  • Provide feedback on Boston Pizza International operating standards
  • Solicit feedback from restaurant management on training and development programs

Requirements:

  • Post-secondary diploma or degree, preferably in Hospitality Management, Business Management, or related field
  • 3-5 years of restaurant experience with a minimum of 1 year as a General Manager or 1 year of multi-unit restaurant management experience
  • Knowledge of point-of-sale systems, food and beverage inventory and labour forecasting programs
  • Strong communication (written, verbal and presentation), influencing without authority, active listening, customer service, Microsoft Office suite, prioritization, and organization skills
  • Able to multi-task and manage change
  • Self-disciplined, results driven, and have a positive attitude and energy
  • Passion for the industry
  • Must have a reliable vehicle and be willing and able for heavy travel

Nice to have:

  • Food Safety Certification, Alcohol Certification, First Aid certification, and/or WHMIS certification
  • Working knowledge of Social Media Platforms (Facebook, Instagram, Tik-Tok, etc.)
What we offer:
  • Flexible working environment that embraces both in-person and remote work
  • Amazing employee programs and benefits
  • Organization always looking to promote internal talent
  • Tight-knit team to support you every step of the way
  • Great Place to Work® recognized on Best Workplaces™ lists
  • Boston Pizza Foundation focused on giving back to communities

Additional Information:

Job Posted:
December 06, 2025

Work Type:
Hybrid work
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