Regional Operations Manager, Aruma

Aruma

Location:
Australia, Bayswater VIC

Category:
Public Sector

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join a dynamic and inclusive enterprise that creates meaningful employment opportunities for people with disabilities, working alongside trade-skilled professionals. As a Regional Operations Manager, you will lead and coordinate service delivery across regional and urban areas, ensuring optimal use of Facilities Management resources. Your role involves supporting teams to deliver high-quality gardening, cleaning, and general maintenance services across commercial and residential sites.

Job Responsibility:

Lead and coordinate service delivery across regional and urban areas, ensuring optimal use of Facilities Management resources
Support teams to deliver high-quality gardening, cleaning, and general maintenance services across commercial and residential sites
Responsible for the financial and operational performance of Facility Services, ensuring excellence, safety, compliance, and a high-quality environment through regular site engagement and strategic oversight
Lead by example, demonstrating BRAVE Values in behaviour and leadership to align teams with Aruma’s vision and purpose
Ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards, working collaboratively to maintain certifications and improve processes
Foster a skilled and supported workforce by coaching staff in a positive and responsive environment, aligned with ISO systems
Manage budgets effectively, meeting utilisation targets and fulfilling customer contracts to support organisational goals
Ensure regulatory and legislative compliance, including safeguarding, while delivering quality services aligned with ISO standards
Monitor and manage customer contract terms to ensure timely and high-quality service delivery
Provide coaching, mentoring, and resource allocation to Service Delivery Supervisors to meet or exceed service level agreements
Oversee team deployment, ensuring correct tools and scheduling to meet contract requirements
Build and maintain positive relationships with external customers, contractors, and suppliers
Use reporting systems to manage incidents, complaints, feedback, and risks, ensuring a safe and compliant work environment
Promote an inclusive, values-driven culture focused on customer service and high performance
Model effective leadership and communication to position Facilities Management as an Employer of Choice for people with disabilities
Lead the mobilisation of new contracts, ensuring operational readiness for go-live

Requirements:

Minimum Certificate IV in Horticulture or equivalent knowledge and experience
A Cert IV or higher in Leadership and Management with a demonstrated ability to supervise and support teams
Strong communication and negotiation skills, with the ability to resolve conflicts effectively and escalate issues when appropriate
Proven problem-solving and technical abilities to address maintenance, contract, and scheduling challenges
Excellent organisational skills, with the capacity to coordinate and support teams operating across large geographical areas
Ability to plan, monitor, and manage contract schedules efficiently, ensuring quality, cost-effectiveness, and adherence to safe work practices
Practical understanding of Work Health and Safety (WHS) and NDIS requirements
Experience in Project Management
Sound Microsoft Office skills and ability to effectively utilise databases for reporting and coordination
Commitment to inclusion and supporting people with disabilities
Excellent communication and problem-solving abilities
NDIS Worker Screening Check clearance
Current Australian driver’s licence and White Card
Working With Children Check
Willingness to travel across regional areas as needed

What we offer:

Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career
Work-Life Balance: Enjoy the freedom that fits your lifestyle, with options that put you in control
Supportive Team Environment: Focus on what you do best, with strong operational support behind you every step of the way
Incredible Perks: From professional development, Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team
A Culture Like No Other: Be part of a vibrant, positive work environment filled with a strong sense of community

Additional Information:

Job Posted:
August 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Regional Operations Manager