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The Regional Manager reports directly to the Vice President of Retail Operations and oversees the operations and personnel of multiple college retail bookstores within their assigned region. This individual will be responsible for driving financial performance, operational excellence, and superior customer service.
Job Responsibility:
Oversight of store managers in the designated region
Supervisory duties to procure and maintain sufficient textbook inventory levels throughout each school term
Supervisory duties to procure and maintain adequate inventory levels in general merchandise departments appropriate to budgetary needs
Supervisory duties to ensure correspondence and sufficient contact with department chairperson, faculty members and publishers as needed on book orders
Supervise the construction of budgets for stores in the designated region
Construct and analyze reports on a weekly and monthly basis to monitor financial fiscal return
Prepare weekly financial “snapshot” reports for each store
Meet with the campus administration minimally four (4) times a year to build rapport, discuss service and customer expectations
Participate in outreach to prospective customers
Supervise store appearance and customer service integrity to ensure positive impressions of customers and potential customers
Recruit, hire, train and maintain staff at appropriate levels according to Company guidelines and budgets
Requirements:
3-5 years of management experience in a multi-unit college bookstore or retail operation
Proven success in retail management, including profitability, budgeting, merchandising, promotions, and staffing
Experience in textbook procurement and inventory management is a plus
Ability to travel extensively as needed
Strong analytical and problem-solving skills
Excellent team-building and leadership abilities
Effective mentoring and coaching capabilities
Strong administrative and organizational skills with attention to detail
Basic accounting proficiency
Exceptional verbal and written communication skills
Bachelor's degree or four (4) years of college
Nice to have:
Experience in textbook procurement and inventory management