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Regional Fixed Operations Representative

harbingermotors.com Logo

Harbinger Motors

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IT - Administration

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Job Description:

The Regional Fixed Operations Representative is a multi-functional service professional responsible for supporting Harbinger’s dealers, fleets, and service partners through a combination of technical call center support, mobile field repair, dealer audits, and service readiness activities. This role provides both remote and on-site service support, including diagnostic assistance, hands-on repair, dealer capability assessments, field training, and service process validation. The Regional Fixed Operations Representative is a critical extension of the Technical Service Call Center, supporting escalated cases, conducting field quality investigations, and ensuring that Harbinger’s service standards are consistently met across the region.

Job Responsibility:

  • Technical Service / Call Center Support: Serve as an extension to the call center for dealer and fleet support cases
  • Assist call center technicians by providing advanced troubleshooting guidance and decision support
  • Document technical findings and escalate systemic issues to Service Engineering
  • Participate in rotational availability for technical support coverage as needed
  • Field Service & Mobile Repair: Conduct on-site diagnostics, repairs, and component replacements for escalated cases or critical customer situations
  • Perform mobile service operations safely, effectively, and in compliance with HV and LV system requirements
  • Support dealers and service partners with hands-on assistance during difficult or unfamiliar repairs
  • Validate service procedures, tooling needs, and repairability feedback for continuous improvement
  • Dealer Support & Audit Activities: Conduct dealer service capability audits, including facility readiness, technician competency, tool availability, safety compliance, and parts stocking
  • Provide coaching and training for dealer technicians on service procedures, safety practices, and Harbinger diagnostic tools
  • Assist dealers in establishing proper repair documentation, warranty workflows, and communication channels
  • Support initial dealer onboarding and launch readiness assessments
  • Field Quality, Issue Identification, and Escalation: Investigate field issues, gather data, and support failure analysis for high-impact cases
  • Document findings and provide feedback to Service Engineering, Quality, and Product teams
  • Monitor recurring issues within the region and support corrective action validation
  • Capture service data and case notes for trend analysis and product improvement
  • Customer & Dealer Relationship Management: Serve as the primary field-facing regional representative for Harbinger service operations
  • Maintain strong relationships with dealers, fleets, and service partners in the region
  • Support customer satisfaction efforts by ensuring timely resolution of high-priority cases
  • Process & Documentation Support: Assist in developing and refining service procedures, quick reference guides, and training content
  • Validate new service tools, diagnostic features, and technical publications through field use
  • Support warranty analysis by providing detailed field insights and documentation
  • General Responsibilities: Maintain a safe working environment and comply with all HV safety protocols
  • Document all field activities thoroughly and submit trip reports as required
  • Manage regional travel schedules efficiently and professionally
  • Perform additional duties or participate in cross-functional initiatives as assigned

Requirements:

  • Excellent communicator with strong verbal, written, and technical communication skills
  • Proven ability to diagnose, troubleshoot, and resolve complex automotive or EV-related issues
  • Strong customer-facing skills with the ability to remain calm, professional, and solutions-focused under pressure
  • Solid project management and organizational discipline
  • able to manage multiple field cases simultaneously
  • Demonstrates DWYSSWYD mindset (Do What You Say, Say What You Do): accountability, follow-up, and clear communication
  • Adaptable and resourceful, able to work effectively in fast-paced, dynamic environments
  • Strong collaboration skills and the ability to serve as a bridge between dealers, service, engineering, and customers
  • High attention to detail with a “seek to understand” approach before taking action
  • Proficiency in MS Office Suite, diagnostic platforms, dealer management systems, and digital communication tools

Additional Information:

Job Posted:
December 09, 2025

Work Type:
Remote work
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