Refuge Support Assistant

• Assist in the delivery of specialist, trauma-informed support to adults and/or families living in refuge
• Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity
• Respond appropriately to safeguarding concerns in line with legislation and organisational policies
• Carry out Initial Contact Assessments
• Support individuals to access refuge
• Assist individuals in understanding and completing initial paperwork
• Undertake basic support activities
• Support individuals to maintain their licence/contract agreement
• Keep Routes to Support updated with current refuge vacancies
• Facilitate opportunities for connection and community among residents
• Ensure contributions to records are factual, person-centred, accurate, timely, and confidential
• Encourage and support adults and children to have a voice within Cyfannol and the wider sector
• Assist in providing the organisation’s out of hours response
• Contribute to the creation of a safe, welcoming, clean, and calm refuge environment
• Carry out routine monitoring of CCTV and security systems
• Complete and record daily and weekly health and safety checks
• Ensure communal areas are safe and secure before the start of sleep-in shifts
• Report repairs and maintenance issues promptly
• Provide access to contractors attending the building
• Advise line manager of any needs relating to furnishings, equipment, or refuge infrastructure
• Monitor stock levels of consumables and first aid supplies
• Support Cyfannol’s carbon reduction goals
• Ensure recycling and refuse are ready for collection
• Clean private bedrooms/flats between occupancies
• Wash and change bed linen, towels, cot bedding, and similar items between occupancies
• Clean communal areas when necessary
• Facilitate ‘motivational cleaning’ activities with residents
• Liaise with community neighbours when necessary

• A current valid driving licence
• access to a car and insurance covering business use
• Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1)

Team members are offered the opportunity to undertake additional shifts to cover absences