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The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
Job Responsibility:
Perform business analysis and documentation of the current and future state of Client Reports and Advices
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables
Appropriately assess risk when business decisions are made
Requirements:
Previous relevant experience preferred
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Working knowledge of SQL environments and database queries
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree/University degree or equivalent experience
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