CrawlJobs Logo

Reception Team Leader

cottonshotel.co.uk Logo

Cottons Hotel & Spa

Location Icon

Location:
United Kingdom , Bristol

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

We're seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience. As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.

Job Responsibility:

  • Supervise, motivate and develop the Reception team
  • Ensure all team guest interactions are warm, friendly, accurate and efficient
  • Effectively respond to Guest queries and provide recommendations on Hotel products and services
  • Undertake and manage administration procedures in line with company procedures
  • Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
  • Work with your team and the wider hotel to provide the best possible service
  • Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required

Requirements:

  • Supervisory experience
  • Experience with Opera PMS
  • Natural leader
  • Flair for organisation
  • Great communication skills
  • Friendly and extremely personable personality
  • Passionate about hospitality
  • Warm, genuine and professional personality
What we offer:
  • Stream - the ability to access up to 40% of your wages as you earn them each week
  • Free parking
  • Tips paid monthly
  • Free meal whilst on duty
  • Health cash plan with access to discounted perks
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Use of our brilliant gym on site and discounted Spa treatments
  • 28 days annual leave (rising to 33 days after 5 years)
  • Discounted accommodation, food and drink in our beautiful properties across the country
  • Pension & Life assurance
  • Long service awards, including free meals and free stays with your friends or family

Additional Information:

Job Posted:
January 18, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Reception Team Leader

Reception Team Leader

Our client is a forward-thinking and dynamic and financial institution specialis...
Location
Location
United Kingdom , City of London
Salary
Salary:
38000.00 - 40000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven extensive experience as a receptionist preferably in a corporate or financial setting,in a leadership/management role
  • Outstanding Communication Skills: Strong verbal and written communication abilities
  • Organisational Skills: Exceptional multitasking and organisational skills, with an eye for detail
  • Positive Attitude: A naturally positive and personable individual, with the ability to handle challenges with professionalism and respect
  • Tech Savvy: Proficiency in MS Office software and systems technology
Job Responsibility
Job Responsibility
  • Greet clients and visitors with a warm, approachable, genuine, and friendly demeanour, ensuring they receive a 5* experience, and feel valued and well taken care of at all times
  • Develop and maintain working relationships across all departments, the senior team as well as external stakeholders and contractors
  • Oversee the reception and executives meeting areas, ensuring the smooth running of daily operations
  • Manage appointments and meetings, coordinating with various departments
  • Manage and coordinate a number of meeting rooms and event spaces, quickly and efficiently
  • Handle incoming calls, emails, and inquiries, directing them to the appropriate team members with efficiency and professionalism
  • Manage any escalations from the senior management team and building management
  • Lead and mentor the reception team, building and developing a collaborative environment and promoting best practises
What we offer
What we offer
  • Competitive benefits package, with healthcare benefits, gym membership, generous holiday and parental benefits, company socials and events
  • Fulltime
Read More
Arrow Right

Workplace Team Leader

An incredible opportunity to take charge of workplace operations in one of the U...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
ampa.co.uk Logo
Ampa - Legal & Professional Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience managing Workplace/Facilities operations in a professional services environment
  • Strong leadership experience across multi-site operations
  • High-level understanding of statutory and compliance requirements
  • Proven background managing front-of-house teams and high-volume workplace operations
  • Excellent communication skills, with resilience and confidence in handling complex situations
  • Strong budgeting, troubleshooting, and contractor-management experience
  • Proficiency across Microsoft 365, Teams, and workplace technologies
  • Hands-on mindset with the ability to thrive in a fast-paced environment
  • Experience delivering process improvements and operational efficiencies
Job Responsibility
Job Responsibility
  • Build strong relationships across the business to understand needs and deliver an exceptional, professional service
  • Ensure all requests, enquiries, and workspace standards are delivered to high service levels
  • Liaising with Internal events team to support all managed and non-managed events at locations of responsibility
  • Maintain excellent housekeeping and a welcoming, high-quality environment for all building users
  • Oversee visitor management processes, ensuring compliance and exceptional first impressions
  • Supporting appropriate objectives and strategies with the Regional Workplace Managers to deliver an outstanding service
  • Lead day-to-day operational delivery across Workplace services, including reception, meeting suites, catering, cleaning, vending, and document services
  • Manage and review SLAs, drive continuous improvement, and ensure value for money
  • Oversee contractor performance, reporting, and relationship management
  • Supervise external contractors and building management teams as required
  • Fulltime
Read More
Arrow Right

Specimen Reception Team Leader

The Regional Specimen Reception Team Leader is responsible for overseeing the da...
Location
Location
Australia , Bendigo
Salary
Salary:
Not provided
austin.org.au Logo
Austin Health
Expiration Date
February 18, 2026
Flip Icon
Requirements
Requirements
  • Relevant experience in pathology
  • Experience or proven ability to supervise and train staff
  • Ability to work independently with minimal supervision, and as part of a team
  • Professional approach to enhance patient care and provision of pathology services
  • Ability to prioritise and to cope with stressful and emergency situations
Job Responsibility
Job Responsibility
  • Supervise all aspects of the work and activities of the CSR staff
  • Be responsible to the Regional Laboratory Manager for the quality and timeliness of the CSR processes of reception, registration, sample preparation and delivery to the laboratory
  • Be aware of, and comply with, NPAAC and NATA standards and other relevant standards and guidelines
  • Ensure staffing levels are sufficient for the workflow and report any problems to the Regional Laboratory Manager
What we offer
What we offer
  • Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation
  • A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
  • Mentoring and career development opportunities
  • Fulltime
!
Read More
Arrow Right

Receptionist

Looking for a vibrant community that rewards, recognises, and inspires? Join us ...
Location
Location
United Kingdom , Guildford
Salary
Salary:
12254.00 - 12698.00 GBP / Year
horizonlc.com Logo
Horizon Leisure Centres
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good interpersonal, time management and organisational skills
  • Excellent customer service skills
  • Creative thinking and problem-solving skills to meet customer needs
  • Energy and resilience
  • Flexibility and multi-tasking skills
  • Proficient with Microsoft Programmes, Outlook and booking systems
  • Customer-focused
  • Ability to relate to the requirements of customers from all age groups and sectors of society
Job Responsibility
Job Responsibility
  • Meet and greet all customers upon arrival, assisting them as required
  • Process bookings for classes, swimming lessons and our sports facilities
  • Taking accurate payments in accordance with company policy
  • Be knowledgeable of and promote all activities, classes, membership options and offers
  • To carry out any other duties as assigned by the Reception Team Leader
What we offer
What we offer
  • Free access to our award-winning gym’s and exercise classes for you and a +1
  • Employee discounts and wellbeing platform
  • Healthcare Cash plan
  • Free 24/7 access to GPs using our SmartHealth plan
  • Employee Assistance Programme - support for when you need it most
  • 23 days annual leave + 8 days bank holiday
  • Internal recognition schemes
  • Opportunities for training, development and progression
  • Free onsite parking - subject to availability
  • Hybrid and family friendly policies
  • Parttime
Read More
Arrow Right

IT Colleague Support Analyst

To deliver quality & value added IT onsite support services to all DACB users an...
Location
Location
United Kingdom , Bristol
Salary
Salary:
Not provided
dacbeachcroft.com Logo
DAC Beachcroft
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • In-depth knowledge of computer hardware systems, mobile devices, routers, and peripherals
  • Knowledge of operating systems, office software, enterprise software, and server systems
  • Excellent problem-solving skills
  • Excellent interpersonal and communication skills
  • Good technical knowledge of Windows Operating Systems and Microsoft Office applications
  • Experience of supporting and tuning Laptops and other mobile devices
  • Effective & confident communicator
  • Ability to follow processes & guidelines
Job Responsibility
Job Responsibility
  • Provide on-site IT hardware support
  • Provide remote IT hardware support
  • Ensure a support ticket is logged for every interaction
  • Ensure all calls are handled in line with agreed business SLA's
  • Resource the Care Bar on a daily basis
  • Provide floor walking at times of change
  • ISO27001 7 Day update compliance
  • Handle confidential information in line with the firm's data security protocols
  • Assist Infrastructure as and when required for site based support
  • Ensure accessible and visible
What we offer
What we offer
  • Flexible working with our Flex Forward scheme
  • Fulltime
Read More
Arrow Right

Front Office Supervisor

The Front Office Supervisor plays a key leadership role within the Front Office ...
Location
Location
Spain , Illes Balears
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in Front Desk or Front Office operations, ideally in a supervisory or team leader role
  • Strong leadership and communication skills with a focus on guest satisfaction
  • Excellent interpersonal and problem-solving abilities, with the capacity to remain calm and professional under pressure
  • Attention to detail, organizational skills, and the ability to multitask effectively
  • Cross-cultural sensitivity and a genuine passion for hospitality
  • Proficiency in Microsoft Office, Opera, Salesforce, and other relevant systems
  • Ability to train, guide, and motivate team members to achieve excellence
  • High proficiency in written and spoken English and Spanish
  • Legal authorization to work in Spain and the European Union
  • Work Experience: 2 Years
Job Responsibility
Job Responsibility
  • Supervise and support the Front Desk team in performing all check-in and check-out procedures accurately and efficiently, ensuring guests are assigned the correct room types and charged proper rates
  • Oversee daily operations at the front desk to maintain service excellence, guest satisfaction, and adherence to Four Seasons standards
  • Assist with scheduling, training, and motivating the reception team, ensuring clear communication and a positive work atmosphere
  • Handle guest concerns, special requests, and complaints promptly and effectively, turning challenges into service recovery opportunities
  • Monitor upcoming arrivals and departures to ensure proper room allocation and guest preferences are anticipated
  • Ensure accurate billing procedures and financial transactions are carried out according to policy
  • Maintain close coordination with Housekeeping, Concierge, and other departments to guarantee a seamless guest experience
  • Assist in preparing reports, conducting shift briefings, and maintaining accurate records of daily operations
  • Ensure the confidentiality of guest information and the security of all front office operations
  • Act as the point of contact in the absence of the Front Office Manager or Assistant Manager, ensuring smooth operations and consistent service delivery
What we offer
What we offer
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Discounts at our hotel restaurants
  • Discounts on local services
  • Possibility of accommodation and transportation to work (at a reduced cost)
  • Fulltime
Read More
Arrow Right

Contracts Administrator

Do you thrive in a busy role where your contributions make a real impact? If so,...
Location
Location
United Kingdom , Poole
Salary
Salary:
28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication and organisational skills
  • Previous experience within a fast paced role
  • Positive attitude with a passion for helping others
  • Strong problem solving skills and attention to detail
  • Confident using Microsoft office
Job Responsibility
Job Responsibility
  • Work closely with Contract Managers, assisting with all project-related administration
  • Obtain supplier quotes
  • Create and maintain health & safety files, risk assessments, and method statements
  • Produce and update operation & maintenance manuals, registering certificates with relevant authorities
  • Respond to questionnaires and maintain approved status with clients
  • Manage the sub-contractor database, ensuring supplier documentation and insurances are up to date
  • Maintain office systems including data management, spreadsheets, and filing
  • Provide administrative support to Directors and the Administration Team Leader
  • Liaise with the design team and maintain the office diary and client databases
  • Monitor emails for selected staff members during their absence
  • Fulltime
Read More
Arrow Right

Contracts Administrator

Do you thrive in a busy role where your contributions make a real impact? If so,...
Location
Location
United Kingdom , Poole
Salary
Salary:
28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication and organisational skills
  • Previous experience within a fast paced role
  • Positive attitude with a passion for helping others
  • Strong problem solving skills and attention to detail
  • Confident using Microsoft office
Job Responsibility
Job Responsibility
  • Work closely with Contract Managers, assisting with all project-related administration
  • Obtain supplier quotes
  • Create and maintain health & safety files, risk assessments, and method statements
  • Produce and update operation & maintenance manuals, registering certificates with relevant authorities
  • Respond to questionnaires and maintain approved status with clients
  • Manage the sub-contractor database, ensuring supplier documentation and insurances are up to date
  • Maintain office systems including data management, spreadsheets, and filing
  • Provide administrative support to Directors and the Administration Team Leader
  • Liaise with the design team and maintain the office diary and client databases
  • Monitor emails for selected staff members during their absence
  • Fulltime
Read More
Arrow Right