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The Receiving Clerk at The Ritz-Carlton Grand Cayman is responsible for receiving, unloading, and processing deliveries, verifying and tracking received inventory, and ensuring the safekeeping of packages. The role involves maintaining accurate tracking systems, communicating with guests regarding received packages, and adhering to company policies and safety regulations. The position requires physical abilities such as lifting up to 50 pounds and moving through various spaces. The Ritz-Carlton is committed to providing a luxury service experience and fostering a diverse and inclusive work environment.
Job Responsibility:
Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports
Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department
Verify and track received inventory and complete inventory reports and logs
Reconcile shipping invoices and receiving reports to ensure count accuracy
Receive, store, ship, and deliver incoming and outgoing department packages and mail
Secure the receiving room and its contents, ensuring safekeeping of packages
Follow all national, state, and local hazardous material shipping guidelines and regulations
Ship all out-going mail and packages
Verify quantity and condition of packages upon receipt prior to delivery to guest
Communicate with guest regarding received packages
Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages
Communicate with proper management regarding any loss or damage with packages
Report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Address guests' service needs in a professional, positive, and timely manner
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification
What we offer:
Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination on any protected basis
Empowerment to be creative, thoughtful and compassionate
Chance to be proud of the work you do and who you work with
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