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ACESGroup is seeking experienced Ranger Services Supervisors to join our team, reporting to the Ranger Services Manager, servicing a high-profile multi-site visitor services contract at Greater Sydney Parklands. This role operates on a rotating roster across all seven days. As a Ranger Services Supervisor (RSS), you will provide leadership, guidance, and support to Ranger Services Officers (RSOs) in the field, assist in managing contract services, and help ensure a safe and enjoyable environment for the community. You will also act as a key point of contact for operational matters, customer service issues, and incident response.
Job Responsibility:
Deliver high-quality customer service and positive visitor engagement
Ensure Ranger Services Officers (RSOs), Temporary Ranger Security Officers (TRSOs), Traffic Controllers (TCs), and Static Security Officers provide a safe and enjoyable experience for visitors
Respond to visitor and community concerns, promoting safety awareness and resolving issues professionally
Provide a high level of service to Customer staff and escalate issues as required
Support, direct, and coordinate small to medium-sized teams of RSOs, including during incidents and emergencies
Conduct daily briefings/toolbox talks, pre-shift briefings, and ensure staff understand and comply with operational procedures
Actively manage permanent and casual staff, including performance, training, and development