Quality Team Administrator Job at Navigo Health and Social Care CIC (Grimsby)

Quality Team Administrator

Navigo Health and Social Care CIC

Location:
United Kingdom , Grimsby

Category:
Office Administration

Contract Type:
Not provided

Salary:

27485.00 - 30162.00 GBP / Year

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Job Description:

The Quality Team Administrator plays a pivotal role within the team which consists of Patient Safety, Quality and Safeguarding Teams. This varied role will provide the postholder with an insight across the organisation by supporting the coordination of key governance and assurance meetings and policy management and managing the teams workforce processes.

Job Responsibility:

Quality Clinical Governance and Organisation Policy Management
Quality Directorate Workforce and Daily Administration Function
Quality Working Group
CQC / Organisation Compliance
Incident Management
Clinical Audit
PALS / Service User Experience

Requirements:

Sound educational background
English GCSE Level or equivalent grade A-C
Mathematics GCSE Level or equivalent grade A-C
NVQ 3 Business Administration or willingness to work towards
Minimum RSA or OCR Level 3 typing/word processing or equivalent experience (or willingness to work towards)
Sensitive to confidential environment
Knowledge and good understanding of confidentiality, consent and information sharing policy
Understanding of version control process and record management
Understanding and knowledge of work policies and procedures
Effective Team Player
Proven ability of working on own initiative
Experience of taking minutes of complex meetings
Ability to prioritise own workload, working to deadlines and ensuring quality standards
Experience in accurate data entry and organisational record keeping
Experience prompting compliance with timescales utilising logs and records created and managed by self
Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Access, Outlook, Teams and Planner)
Excellent communication and interpersonal skills telephone, email and face to face
Ability to organise self, working to deadlines and ensuring quality standards
Ability to demonstrate empathy towards service users/family/carers
Abe to produce work quickly without compromising accuracy
High level of initiative
Flexibility and able to adapt to change
Able to listen and record accurate minutes of complex, high level meetings
Able to work as part of a team
Able to organise complex and challenging tasks e.g. the serious incident process and policy version control records
Time management skills and/or experience of working within a busy/demanding environment
Confidence and ability to establish effective working relationships at all levels and including with external agencies and stakeholders
Calm under pressure
Pleasant in outlook with a positive attitude to tasks
Flexible approach to working arrangements
Flexible approach to working hours when required to suit the needs of the team
Analytical skills
Strong attention to detail and accuracy
Self-motivated
Ability to forward plan
Organisational skills
Adapt priorities and workload in response to fluctuating demands
Ability to use own judgement/initiative
Confidence to make informed decisions and know when to seek advice
Physical skills (Speed, accuracy, dexterity)
Willing to attend further training courses (as and when required)
Professional appearance

Nice to have:

European Computer Driving License (ECDL) or equivalent IT qualification
Customer service / Communication certificate of attendance at training
Electronic records system training attendance / experience
Experience of DATIX or equivalent incident management systems
Understanding of NHS confidentiality issues
Working within a change environment
Experience of scheduling/coordinating activities and/or resources
NHS experience
Mental Health experience
Working knowledge of Datix and SystmOne
Ability to deal with sometimes irate and worried people accessing the service and raising concerns/making complaints
Evidence of ongoing personal development and willingness to further progress

Additional Information:

Job Posted:
February 18, 2026

Expiration:
February 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Navigo Health and Social Care CIC - All Job Offers

Job Link Share:

Quality Team Administrator

Navigo Health and Social Care CIC

Location:
United Kingdom , Grimsby

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

Expiration:
February 25, 2026

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