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Quality Safety & Risk Officer

https://www.hammond.com.au/ Logo

HammondCare

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Location:
Australia , Greenwich ▼

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Category:
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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The role of the QSR Officer works within the Mission and Mission in Action of HammondCare to ensure that, along with the Head of QSR, that HammondCare Health and Hospital Services have a focus on improvement of care, service, quality and patient & team risk and safety. The QSR Officer works closely with the services and with the Head of QSR to ensure that services are aligned with HammondCare’s philosophy of care. The role involves auditing and monitoring compliance, investigating incidents, supporting training on safety protocols, and ensuring adherence to healthcare regulations and accreditation standards. They collaborate with clinical and operational teams to drive continuous improvement and enhance patient outcomes while mitigating potential risks to staff, patients, and the organisation.

Job Responsibility:

  • Assist the Head of QSR/QSR Manager in investigations, reviews and audits as scheduled or triggered by changes in service delivery or requested by the Head of QSR
  • Escalate concerns or sentinel events to the Head of QSR
  • Support services in meeting the requirements of regulatory visits and other external visits and provide support during these audits
  • Quality improvement and auditing
  • Risk Management and Mitigation
  • Support services in understanding the effectiveness of the operations of their services, alignment with the Mission and Mission in Action and the ongoing trends
  • Monitor and investigate incidents, adverse events, and near misses
  • Conduct root cause analyses and recommend corrective actions
  • Support staff in incident reporting and learning from safety events
  • Promote a culture of patient-centred care and continuous improvement
  • Ensure compliance with national healthcare regulations and accreditation standards (e.g., NSQHS Standards, ISO, Aged Care Quality Standards)
  • Prepare and support the organisation through accreditation and external audits
  • Coordinate quality improvement projects across the organization
  • Collect, analyse, and report on key performance indicators (KPIs) related to safety, quality, and risk
  • Conduct audits, assessments, and reviews of clinical and operational processes
  • Engage with staff, leadership, and external stakeholders to promote best practices
  • Provide guidance and support on incident management and compliance requirements
  • Lead and facilitate quality and risk committees and working groups
  • Communicate key safety, quality, and risk updates to staff at all levels

Requirements:

  • Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
  • Bachelor's degree in Nursing, Allied Health, Health Science, or a related field (essential)
  • Strong knowledge of healthcare quality, safety, and risk management frameworks
  • Ability to interpret and apply regulatory requirements and accreditation standards
  • Analytical and problem-solving skills for incident investigation and risk assessment
  • Excellent communication and stakeholder engagement skills
  • Strong project management and organizational skills
  • Ability to lead training and education programs
  • A current driver’s license and safe driving record. Willingness to travel between HammondCare’s sites, from time to time
  • Strong administrative and computer skills including database management and Microsoft Office applications (particularly Microsoft Word, Excel, and Outlook)
  • Ability to work independently and as part of a team
  • Demonstrated analytical skills to identify risk and make recommendations for change
  • Demonstrated empathy towards older people

Nice to have:

  • Aged or health care experience
  • Postgraduate qualifications in Quality Management, Risk Management, Occupational Health & Safety, or Healthcare Governance
  • Knowledge of aged care financial drivers – home care packages, Aged Care Quality Standards and The HammondCare Aged Care Enterprise Agreement 2023
  • Experience with SUN Systems
  • Experience with Epicor SLS
  • Experience with Medicare online claiming systems (PRODA)
What we offer:
  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
  • Additional leave purchase options and 14 weeks paid parental leave
  • Flexible working options, including hybrid arrangements
  • Discounts on everyday products and services
  • Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
  • Free access to independent counselling support for employees and families
  • Health & Wellbeing programmes
  • Reward & Recognition programmes
  • Referral bonuses
  • Career and professional development opportunities

Additional Information:

Job Posted:
April 26, 2025

Employment Type:
Parttime
Work Type:
On-site work
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